I was called 1 hour before check in and told that my reservation was no good. That there was no room available. And that my reservation did not mean I had a room. I was upset and hung up then I was called back saying they found me a room. But it was not the same room.
Also. The room was NOT good. Broken dresser drawer. Pillows with no pillow cases on them and were just left laying in the middle of the bed. Like the cleaners just stopped working and walked out before they finished the room.
Thom
Thom,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 12 日
I booked this room for a friend and they had to stay somewhere else. Said the room was deceiving from the pics online. Bed bugs and wreaked of cigarette smoke so bad they couldn’t tolerate it.
Norma
Norma,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 5 日
The sink was dirty. It had hair. There was a board with nails on the floor. The nightstand was broken and on the floor.
When we returned late at night our door key card did not work.
Maria
Maria,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 2 日
Tamiko
Tamiko,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 7 日
I had a leak, water flowing my bathroom into my room and into the hall. When reported, the manager did not adrress the active leak until the next day. I report the water wetting the floor in my room and the hallway and I was told that it was coming from another room. I had to endure the the smell of urine and feces while it took several days to fix the problem. The water was found to coming from my bathroom as I reported it. The room had a kitchenette and I brought a few personal dishes with me. The repair man came while I was at work, when I returned to my room, I found my bowl removed from the kitchen counter where I left it and in the bathroom on the tub. I beleive the repair used by personal eating bowl to dip tiolet water. I reported this to the female desk staff working that night, she discounted my concerns about professional unsanitary act. I disposed of the bowl. Had he returned the bowl to the kitchen counter, I could have possibly gotten sick..... VERY UNPROFESSIONAL!
Reginald
Reginald,6 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 31 日
angel
angel,7 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 26 日
There were no doggie poop bags outside the premises. My room was dirty. There was a wad of dust and hair under the bed. The floor boards were broken and kept rising up as you walked within the room. Additionally the stove was greedy and dirty. Not cleaned
Maria
Maria,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 23 日
The floor was uneven. There was no soap or shampoo in the bathroom and we had to ask for toilet paper. The kitchenette was bare and had nothing for supplies.
Jason
Jason,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 23 日
Perfecto
Irsel
Irsel,1 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 17 日
Thomas
Thomas,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 12 日
Devonte
Devonte,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Southern hospitality
The beautiful historic town of Lake Charles was at my fingertips with an overdose of southern hospitality from the hotel staff and guest.
Jeff
Jeff,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 27 日
This hotel was HORRIBLE and it smells disgusting. I always like to try new hotels when I go out for vacation but to this one I won't ever go back never even if it's Free!! Rooms looks NOTHING like the pictures.
Perla
Perla,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 27 日
I felt like i was in a jail cell! And they only have full size beds!! I will not stay here again
Calvin
Calvin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
angel
angel,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 9 日
Horrible
Verangel
Verangel,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
No tv never work
Verangel
Verangel,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Love it
Bryan
Bryan,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 3 日
Receptionist was very nice..
Beds felt springs
No Coffee maker
Strong smell of marijuana