Check-in & check-out processes were quick, and staff at the front desk were friendly.
After checking-in, I tested the water supply in the bathroom, and found out that sink faucet had no water at all. I then informed the staff about this. He promised that this would be fixed "soon." My friends and I then went out to explore Alona Beach.
We went back to the room at around 12:30 AM. To our surprise, the problem was not fixed. Because the front desk was not open 24 hours, I had no choice but to inform the guard on duty about our predicament. To my disappointment, the guard's initial reply was, "Sir, ..." I insisted that this needed to be fixed now; otherwise they should look for another room for us to stay. After 30 minutes of constantly following up with the guard, I finally overheard a rude voice on the other line of the walkie-talkie, "..." I later found out that the rude voice was from the admin manager, leo
It took the hotel staff at least one hour to resolve the problem. We moved to another room at around 1:30 AM. Yes, early in the morning.
Solutions:
1. Someone needs to be in-charge of addressing issues 24 hours
2. Person in-charge needs to face the guest to assure him/her that appropriate actions are being taken
3. Use constructive words at all times. leo was rude
4. Give "special treatment" to the guest by probably upgrading to a better room, or providing free breakfast, etc
