Got in around midnight and I had paid everything online and when I got the window took someone 20 minutes to come to the door. The man asked me do you have any pets and I said yes he said 15 per pet I told him I already paid on line and I don’t under stand what is going on and then I also asked him why wasn’t there any water in there pool can’t use the pool big picture of it on the hotel.com before I could say anything else he threw my license and credit card at me and started screaming cancel cancel and slammed his little door
Tamara
Tamara,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 2 日
I never got to stay at this place. They stole my money. The pictures are a scam, probably from when they opened. I got to the property and when I saw it I left right away and requested a refund. Of course it got denied. I rather lose 100 dollars than stay at that rat hole.
Liuver
Liuver,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 26 日
Rose Ann
Rose Ann,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 6 日
Aldo Habib
Aldo Habib,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 2 日
william
william,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 1 日
The staff doesn't uderstand English well. There is no tea or coffee at the reception on in the room
Ivan
Ivan,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 30 日
Upon arrival the staff came off very aggressive and rude. She changed the price multiple times, I advised her that I had already paid online thru expedia and I also told her that I brought my 2 children a total of 4 guest initially that was not the plan so the reservation was for 2people. After being honest about that and willing to pay any additional fees she became enraged and started throwing things and slamming the papers on the desk yelling that "she was sick and tired of people sneaking extra people and went on a rant about how a previous person had 6 people in the room" My wife and I calmly sympathized with her and said he are being honest and most hotels that you get a room with 2 beds will allow 4guest max. She argued that their policy for a room with 2 beds was only 3 people. lol and demanded more money, but when my wife explained what was stated in the description she rudely told us if we didnt like it we could leave. (we shouldve just cancelled and left instead of allowing her to continue to disrespect us, but we were tired and just wanted to rest) finally after everything was situated we paid the extra and the key was given. We drove around the office to the room. The pool has no water, the unkeep of the property looks nothing like the photos "maybe 20-30yrs ago" the porches of the rooms most are cluttered with what appears to be long term stays, it looks unsafe outside and as we entered the room in only got worst we brought lysol but that didnt help
Anthony
Anthony,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 28 日
The staff at this hotel are absolutely horrific. They are running an active scam, just go and read all the one star Google reviews where they cancel people's reservations right before arrival or upon arrival and still charge them. This is exactly what they did to my brother and I who had driven 9 hours and made our reservation 2 weeks prior. We purposely chose the pay upon arrival option just in case something came up and after arriving at around 9 pm, the entire family running the place refused to open the door to the lobby and yelled at us, "no vacancy!!!" I told them I had made a reservation on Expedia and they refused to honor it and continued yelling and raising their fists at us. The man, his wife, and their mother all yelled and treated us horribly. They refused to even allow us in the lobby after our long day of travel, then proceeded to charge my account $187 for the 2 nights we booked after telling us we couldn't check in. I asked Expedia for a refund and they refused since the hotel refused. I will be pursuing legal action. I am repulsed that Expedia would allow this kind of scam and refuse to do the research that thing and refund our money. Horrible company and horrible hotel.
Heather
Heather,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 27 日
Just overall gross
Danielle
Danielle,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 25 日
I didn't expect the Ritz Carlton but I did expect something better than this. It's awful, floors aren't swept, etc etc. I think you get the picture. It's just an old place.
Debra
Debra,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Great rooms
Barbara
Barbara,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 22 日
Advertised pool, no water..the office was filthy
barbara
barbara,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 17 日
Not a bad room for one night. Room was clean
Janet
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Jonas
Jonas,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Clean in and out friendly staff and helpful
Robert
Robert,6 晚商务旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 12 日
I booked this property on expedia and I got a call the day that I was to arrive that "they did not have rooms for me". Expedia had already charged me and he said I had to contact Expedia for a refund. What a hassle that was. Makes you think twice about using expedia.
William
William,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
MOBILE
MOBILE,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 10 日
Jose
Jose,6 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 9 日
I don't have anything good to say about this place the management are not friendly at and the place looks like something out of 1910
William P
William P,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 9 日
真实旅客
6 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 9 日
Not as photos
Got in at 7:30 boat met us at door just was using lobby as there family room. Sofa was very old not like clean like photos. Lobby smelt of incence. I walked in she asked if I wanted to see room. Okay very basic table 2 chairs and bed 2 mall bath towels not refreshed during day