It's a wonderful hotel in a great location. The only problem was how they handled a problem. My hot water wasn't working. I asked them to check it each day. Each day, instead of fixing it, I received the response: "you should have told us about it! We would have fixed it."
"I don't understand. I'm telling you about it now."
The third day, at least, someone came to the room and tried to do something. My bathroom was disassembled. But still not working.
I did a 10 second cold shower, enough to wash a dab of shampoo out.
I checked out and when asked how my stay was, said "It's a nice place but I had no hot water the whole time."
"We would have moved you if I had known!"
I just left. Is this some new customer strategy - blaming the customer?
I'd like to stay here again but I'm cautious.