There was one guy and a lady worked at the reception during my stay. The lady was very helpful and provide good Japanese service. However, the guy was not polite at all and sounds like a police when he asked us not to bring our food from breakfast to outside coffee area. This is our first time encounter impolite Japanese service. Besides he said he did not know there was a New Year Eve fireworks at Ichinose family run. At last, we have to google and check it out ourselves but how could a hotel reception not aware of this big event just 100m away from the hotel.
Suk Wai
6 晚家庭旅行
8/10
A
tan nam
6 晚行程
10/10
El personal muy amable. Los alimentos deliciosos. La ubicación cerca de las pistas muy bueno. Buen lugar para alojarse si deseas visitar la zona
MARIA D.
2 晚家庭旅行
10/10
As in previous visits to Chalet Shiga, the staff were friendly and attentive, the food was great and the location excellent.
Thoroughly enjoyed it.
Leigh
7 晚结伴旅行
8/10
Warm atmosphere
Khai Wor
10 晚行程
8/10
Nice hotel with good options. Our room was next to the street, and because of heavy snowfall, we were considerably disturb by the machines removing snow during late night and early morning.
Henrik Duch
6 晚行程
6/10
We stayed in a japanese quad room with a toilet. Shower was shared (and traditional ie, no privacy). The hotel restaurant area and relax area in level 2 has been modernised but the rest of the hotel is quite dated and ready for a refresh.
Breakfast was fine and included western and Japanese dishes.
It was easy access for the buses and to the ichinose family chair lifts. As a fyi, the area is great for beginners but if you want the magic carpet, take the shuttle to prince hotel west - one stop up the road. There was a small convenience store across the road. Dining options for dinner were a bit sparse - the hotel does do dinner but we didn't choose that option.
Overall we were happy with our stay.
Natalie
2 晚家庭旅行
2/10
Kelvin
8 晚行程
8/10
スキー旅行にて訪問しました。
快適で特に清潔でした。
ichishima
2 晚家庭旅行
10/10
Share toilet is not what we expected
Kam Hung
1 晚家庭旅行
10/10
We loved our stay at chalet Shiga. Skiing was fantastic. The people at the chalet treated us very well, lovely authentic japenese food and setting. The location is perfect, at the bottom of ichinose. We went at the start of spring season, which did mean some of the slopes were closed, and the buses were limited. Something to be aware of. But, there was still plenty of fluffy white stuff, lifts and slopes. We didn't need to go see the snow monkeys - they came to see us 😀
Suzanne
9 晚浪漫旅行
10/10
Ken
2 晚行程
10/10
Ken
2 晚结伴旅行
10/10
A beautiful Japanese skiing experience. Don’t expect a party type resort, this is quiet and respectful. Loved it.
Sarah
10/10
Great location, great food. Staff are excellent.
Tomoko
4 晚家庭旅行
10/10
Good location
Philip
8 晚行程
10/10
We really enjoyed our stay at Chalet Shiga. The staff were very helpful, the location is perfect with skiing and lifts right outside & rentals on site. Great breakfast option on site and dinner is available in two restaurants. Lobby area is newly renovated. We had a traditional Japanese style room. The ski hill view was fantastic. The room was very clean and spacious. The hot spring pool was wonderful after a day of skiing.
Tara
3 晚行程
10/10
Fantastic chalet. Super friendly and helpful staff. Most speak at leaat a bit of English. We went for half board (breakfast and dinner). Amazing traditional Japanese dinner. Smorgasbord of Western and Japanese breakfasts. Amazingly comfortable and pretty common areas. Room was spacious for our family of 4. Beautiful tatami mat area with Japanese table and chairs. TV and hot water urn in the room. We had our own bathroom. Only reason we put 4/5 for roomwas because the room was hot and heater was a bit clunky when you adjusted the temperature. Hanging space for jackets, storage space for bags and other things. Wifi in room but very good wifi in common areas. Teas, coffee water, soda water in common areas. Right near 5 lifts. Bus stop either just across the road to go up the mountain or about 100m down the road to go down the mountain. Free shuttle bus (with lift to pass) takes you through the Shiga Kogen area if you dont want to use interconnecting lifts. Great rental area downstairs. Very competitive prices and great gear. Thank you so much Chalet Shiga. We really enjoyed our stay.