This is a very old building. No lift is available. The staircase is slanting and is difficult for elders to climb. Foods offered were not up to standard.
Wing Ping
Wing Ping,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 12 月 29 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 6 月 22 日
Patrick
Patrick,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 5 月 31 日
真实旅客
1 晚行程
Expedia真实住客点评
10/10 绝佳
2019 年 2 月 8 日
Cheung Mun
Cheung Mun,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2017 年 5 月 4 日
Once you are in you will stay
Difficult to find where you want to go. The hotel is like a maze. I love the different onsens they offer. Can stay two nights just to enjoy all the onsens inside the hotel. Forget the outside public onsens. Hotel service is good. Food is not outstanding but beautifully presented.
Wai Yin
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Great for the Onsen and Snow Monkeys
Traditional Ryokan with many onsen baths. We had our own outdoor onsen which was nice but you could also use one of the other larger onsen by free reservation, these were great. Traditional Japanese meal for dinner which was lovely and very authentic feeling. Quite expensive.
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Incontournable
Le Ryokan est superbe. Le personnel très serviable et accueillant.les bains très agréables. Exactement ce que nous étions venus chercher et même plus encore
Nathalie
Nathalie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Roberta
Roberta,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
C C K
C C K,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Chad
Chad,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 8 日
Georges
Georges,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Great hotel in Shibu Onsen
Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want!
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Niki
Niki,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 19 日
This was one of the most amazing experiences of my entire life. The staff there made everything perfect. I didn’t know a place like this existed and I was deeply impressed by every aspect of our trip here. It’s unreal
Dara
Dara,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 11 月 7 日
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???,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 1 日
We cannot say enough good things about this property. The staff were incredibly thoughtful, informative, and fun to chat with! We had never stayed in a ryokan before and would recommend KOKUYA to all our friends and family. The food was incredible and we enjoyed the variety of Onsen available just in the hotel (we never made it to the public onsens). They also had a shuttle to the snow monkey park in the morning, and will transport your luggage back to the train station upon departure. We will be back to spend more time in this wonderful place.
Such a lovely Ryokan, the staff were all so kind and nice. Super friendly! Explained everything so well and offered pick up from a nearby train station and drop off at local monkey park. The baths were all so different and the vibes were really good. Would definitely go again! I'd recommend everyone to go if you want to stay in the area.