This is a very old building. No lift is available. The staircase is slanting and is difficult for elders to climb. Foods offered were not up to standard.
Wing Ping
1 晚家庭旅行
8/10
真实旅客
2 晚行程
10/10
Patrick
1 晚家庭旅行
8/10
真实旅客
1 晚行程
10/10
Cheung Mun
2 晚家庭旅行
8/10
Difficult to find where you want to go. The hotel is like a maze. I love the different onsens they offer. Can stay two nights just to enjoy all the onsens inside the hotel. Forget the outside public onsens. Hotel service is good. Food is not outstanding but beautifully presented.
Wai Yin
8/10
NOBUYUKI
1 晚家庭旅行
8/10
Traditional Ryokan with many onsen baths. We had our own outdoor onsen which was nice but you could also use one of the other larger onsen by free reservation, these were great. Traditional Japanese meal for dinner which was lovely and very authentic feeling. Quite expensive.
Jonathan
1 晚行程
10/10
Le Ryokan est superbe. Le personnel très serviable et accueillant.les bains très agréables. Exactement ce que nous étions venus chercher et même plus encore
Nathalie
1 晚家庭旅行
10/10
Absolutely loved our stay here, it was one of the highlights of our trip. The staff were very attentive and kind and helped us whenever we had a question. We loved the private onsen in our room as well as the option to use the other onsens on the property. The beds were very also one of the most comfortable throughout our entire trip. The dinner and breakfast meals were amazing. We would have loved to stay longer but it was outside of our budget. Thankyou for an amazing experience.
Lucy
1 晚浪漫旅行
10/10
Wow what an experience. The service was amazing. So glad we decided to spend a night here. The futton was comfortable and the onsen baths were so relaxing. One of the highlights of our trip.
Miriam
1 晚浪漫旅行
10/10
Roberta
2 晚行程
10/10
C C K
2 晚行程
10/10
Chad
2 晚行程
10/10
Georges
1 晚行程
10/10
Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want!
Rebecca
1 晚行程
10/10
Niki
1 晚行程
10/10
This was one of the most amazing experiences of my entire life. The staff there made everything perfect. I didn’t know a place like this existed and I was deeply impressed by every aspect of our trip here. It’s unreal
Dara
1 晚浪漫旅行
8/10
???
1 晚行程
10/10
We cannot say enough good things about this property. The staff were incredibly thoughtful, informative, and fun to chat with! We had never stayed in a ryokan before and would recommend KOKUYA to all our friends and family. The food was incredible and we enjoyed the variety of Onsen available just in the hotel (we never made it to the public onsens). They also had a shuttle to the snow monkey park in the morning, and will transport your luggage back to the train station upon departure. We will be back to spend more time in this wonderful place.