I'm actually shocked that this hotel is rated so highly. While I didn't have a bad stay, there were quite a few small issues that were puzzling for what's supposed to be a 4-star hotel. First issue: my room did not have a hair dryer and I had to ask two people two separate times to get one. Second issue: my room did not have a "do not disturb" sign which meant I had housekeeping service every day and they replaced my towels each time, even those I hung up (this is really not needed!) Third issue: the shade in my room was broken so I could not raise the shade, and yet it didn't cover the full length of the window so plenty of nighttime light came through when I was trying to sleep. Fourth issue: I needed a receipt for my trip and their printer was not working when I checked out so they emailed it to me, but they misspelled my email address, even though I'd written it down for them (I was able to finally get the receipt before I left, although it was more challenging than it needed to be.) None of these issues made for a horrible stay, but they're certainly not what I would expect for a 4-star hotel.
There were some really good parts of my stay, though: the bed was very comfortable and the water pressure in the shower was great. And, there's a new bar/restaurant on the property where I grabbed drinks a few times and the bartender was friendly. I didn't get the chance to eat there, but the chef came out and talked to us and also seems like a good guy.
Overall, a mediocre hotel.
