This hotel twice canceled reservations for my daughter. She had called ahead to tell them that she would be arriving late. She arrived at 1:30 in the morning and they told her that they had given her room away and told her they canceled the reservation. There were no hotels nearby that had a room. She spent a night without a hotel room. Then, HOTELS.COM got involved the next day and made another reservation for the following night. Once she showed up to check in again the next day, they had once again canceled the reservation and given it away. They told me they had people that needed the room. So, in other words, having a confirmed reservation doesn’t matter. Even if you let them know that you will be arriving late. It’s a very unprofessional run operation. When I called at 2:00 in the morning to address my displeasure with how they treated my daughter, there were dogs parking in the background. It’s amazing that a national brand allows this to happen in one of their hotels.
John
John,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 25 日
Melanie
Melanie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Wilson
Wilson,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Very nice rooms
Very clean and rooms are updated
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 31 日
We were the only family on 4th floor. Part of the hallway was blocked off w plastic. We seen foreign people hiding up there. We waited for an elevator over 20 minutes and no stairway in sight yo take. Worst stay ever. Very uncomfortable like someone was watching us from the adjoining room. I stuck towels along there. I definitely think it needs investigated.
Misty
Misty,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Anthony
Anthony,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
N/a
Estelle
Estelle,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Very courteous and helpful staff, great breakfast, extremely clean and comfortable rooms and linens.
Elizabeth
Elizabeth,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 5 日
The lighting in the room was abysmal ... impossible to do any reading. Water pressure in the sink and shower was very low. The shower doors must not have been installed well or weren't level because the doors kept sliding open so I had to stick a wash cloth in the track to keep them from moving.
Megan
Megan,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Ashley N.
Ashley N.,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Big rooms. Very clean
Kendra
Kendra,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 21 日
Met up with older siblings for milestone birthday. Had a great time; however, after our dinner in town we me up in the lobby for a couple of drinks and discovered several younger adults with their grade school kids running around, screaming ,and making a mess of the lobby. I asked staff to bring out more cups since they were all out. The staff appeared annoyed at my request but did suppply more cups.
Nancy A
Nancy A,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 16 日
Almost all good
Everything is good at this hotel. Breakfast was extensive, hotel is clean and comfortable. The only thing is the check-in staff did NOT want to be there. Not friendly at all. It could just be a bad day, right? Hopefully!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 13 日
John
John,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 11 日
Overall it's a nice property.
Kiran
Kiran,5 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 10 日
Staff is always friendly. Breakfast has nice options.
Douglas
Douglas,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 10 日
This was a great place to stay for a family wedding in Ann Arbor. We had 2 rooms, front staff was ok. Breakfast was good, waffle machine down the 2 mornings we were there, grand kids disappointed. However swimming pool nice. Would stay again when visiting family.
Patricia
Patricia,3 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 12 月 9 日
We stayed two nights. Our room was not cleaned. We requested they clean our rooms upon arrival.
Duncan
Duncan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 9 日
Aimee
Aimee,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 30 日
Nice place. Stay here when visiting family.
Only issue was furnace very loud when it came on at night. Sounded like jet plane taking off. Room 315.