They are trying their best. The beds are made carelessly, wasn't properly tucked, there was a burn of some sort in the blanket. The toilet seat was too small for the toilet so sitting was unstable. There was a blue film in the tub I asked them to remove, didn't clean all the hair which easier to do with a tissue. The bath towels are not full bath towels, there like for 10 year old. It smells of a roach spray, the pillows are like the $3.00 one and they don't want to put but two on each bed. They don't fit the bed size btw. They put two small soaps, no shampoo, conditioner and no iron. But when you need to rest and lay your head down it's a decent place. So, I'm not complaining in a way to hurt them... this is to help them better their rooms bcuz they seem like nice people.