Unfortunately, my experience was far from pleasant due to multiple issues encountered during my stay.
Firstly, the room lock became demagnetized three times in just one day, causing significant inconvenience. This recurring issue disrupted my plans and added unnecessary stress to my stay. More concerning was the lack of adequate assistance from the hotel staff. When I found myself locked out of my room in the morning, the staff refused to provide any help, which I found both unprofessional and disappointing.
The combination of faulty room security and unhelpful service led to a very unpleasant experience.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Amazing stay. We were blown away at the beautiful scenery which our
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
DENNIS
DENNIS,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Sister trip was great success because of the comfortable accommodations.
All agreed we will be back
Mary
Mary,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
I love your resort !!!! Thank you
Amy
Amy,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 15 日
Enjoyable
Great
DENNIS
DENNIS,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Highly recommend
Loved our stay! The snow was picture perfect! Loved having the kitchen to make breakfast. Ate at the restaurant as well, really good service and good. The cabin was clean and cozy. Enjoyed a short hike around part of the lake, the lake was frozen and gorgeous!
Amber
Amber,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Good hotel, nice big room, very clean, with a good restaurant.
Wenzao
Wenzao,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Everything went well the room very spacious and very clean we always choose this resort for almost 10 years when visiting the Mount Shasta
Alvaro
Alvaro,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Doug
Doug,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 5 日
Was a nice play to stay
Kyle
Kyle,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 18 日
Zachary
Zachary,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 5 日
DENNIS
DENNIS,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 4 日
The two most important things were that the bed was excellent and we were able to find a room in Mt. Shasta that didn't previously have pets in it. I had to call five hotels just to find a pet free room. The shower was less than stellar and I didn't use it. The front desk closes at 8:00 so we never saw a live person coming or leaving.
Diane
Diane,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 3 日
Jeff
Jeff,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 29 日
Beautiful location
Sherry
Sherry,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 13 日
It was great!
Jim
Jim,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 12 日
Excellent overall but if I can give one advice to the owners- update the shower. Would be 4 star then.
Alexander
Alexander,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 23 日
Andrew
Andrew,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 9 月 21 日
Furniture and styles are old.
WAYNE
WAYNE,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 21 日
Bruce
Bruce,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 18 日
We had a very small wedding elopement party at the chalet last weekend and everything was fantastic. I couldn't say enough about the staff and the accomodations. Our out of town guests stayed as well in other units and theequally loved their stay as well. Thank you
Sierra
Sierra,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 29 日
Jeanette
Jeanette,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 7 月 24 日
Outdated and not up to par for a 3 star hotel. Very disappointing.