Overall our stay was very pleasant, the breakfast staff and food were amazing, 5 star.
Dinner staff were also a bit dismissive, one crew only, we stayed 5 days and met the second crew, really amazing
The only difficulty was checking in, the front desk staffs members were not acknowledging the hotel can be booked in many different ways. She kept saying I need “our reference number”, she simply refused to read my reservation. After a few min she said we are good to check in.
Beds are small, I am told all Europeans are like that