The people working here were great, but we just completed 35 nights across 9 cities staying at 4 and 5 star hotels 80% were booked through hotels.com. This NH Hotel is NOT a 4 star hotel as represented by Hotels.com. The rug at the front door of the hotel was dirty and ratty. The walls and base boards in the room were extensively dinged and scuffed. There was mildew growing on the grout in the shower. The plastic seal at the bottom of the shower door was caked with nasty brown scum. I couldn’t tell if the indoor/outdoor type carpet was clean because it was a brown/green color and there was a strange oder in the room. And finally, when we arrived in the room, I went to use the bathroom and there was a p-bic hair sitting on the lid of the toilet. We were charged by hotels.com over $500 for the first night and I think over $300 for the second night. I felt lied to and taken advantage of by Hotels.com, but I want to make it clear that this hotel’s employees were wonderful.