Overall, the room was clean minus mold at the top of shower area and dining table had sauce but I cleaned it with lysol wipes. I couldn't figure out if I could open the windows but that would be nice during Spring/Autumn. I was lucky to be upgraded to a suite to room 413. I find that the room itself is quite cold and couldn't get the heater to heat up the room even though I left the curtain blinds closed majority of the time to not let cold air come through. The closet jammed a lot but it wasn't a concern for me. There's a mini-fridge in the room that I can actually use and iced/refillable water machine on each floor helps to keep hydrated. Also, there's a "guest-closet," that I found helpful to not bother the staffs. Concierge are always friendly and helpful. No breakfast included but in each room, there's complimentary coffee, a drink, and popcorn snack. There's some snacks to purchase within the room, if you need it.
Showers have good water pressure and are warm. Bring hotel slippers!
Location is right next to Bryant Park and sandwiched between a few bakeries, train stations, 5th Ave and Time Square.
Downsides are rooms are cold in January and only 1 out of 2 working elevators. Check-out can only be done at the front desk. I'm starting to see wear-n-tear in the hotel room but not a big problem for me. If you can afford to stay here, it's a safe location and in the center of them all. Rooms are not huge but not a concern for me as a solo-traveler. Pet-friendly hotel.