Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick
Patrick,1 晚行程
已验证
2/10 较差
2023 年 5 月 8 日
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Andrea
Andrea,1 晚行程
已验证
6/10 不错
2022 年 1 月 2 日
wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all
真实旅客
1 晚行程
已验证
6/10 不错
2020 年 10 月 19 日
Good stay
Stay was good only protocol of covid should be made better
Frido Ananta
Frido Ananta,2 晚行程
已验证
10/10 绝佳
2018 年 12 月 23 日
Very Comfortable Stay
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around.
The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Samantha
Samantha,1 晚行程
已验证
10/10 绝佳
2018 年 8 月 1 日
Une nuit à Makassar
Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli
La chambre est moderne propre et confortable
Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous
De plus k’accueil Était parfait
Nous reviendrons si nous passons à nouveau par Makassar
Ludivine
Ludivine,1 晚行程
已验证
10/10 绝佳
2017 年 11 月 6 日
All Good
All Good
真实旅客
2 晚行程
已验证
10/10 绝佳
2017 年 10 月 6 日
Nice omnfortable hotel
Check in staff were very friendly and helpful. Rooms comfortable.
David
David,1 晚行程
已验证
10/10 绝佳
2017 年 9 月 2 日
Very pleasant stay at Novotel Makassar
Very pleasant stay at Novotel Makassar.
Friendly staff
Good room with comfortable bed
Good central location
No complaint
Frederic
Frederic,3 晚行程
已验证
4/10 一般
2017 年 5 月 20 日
So crowded hotel
Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low.
Fina
已验证
10/10 绝佳
2017 年 5 月 13 日
Comfortable Stay at Makassaru
Shower was not hot enough. But overall worth stay. Happy to come back again.
Sumihiro
已验证
10/10 绝佳
2017 年 5 月 11 日
Comfortable stay at Makassar.
Spend very comfortable stay. Surely will stay again.
Sumihiro
已验证
6/10 不错
2017 年 4 月 23 日
DISAPPOINTED
Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)
真实旅客
已验证
10/10 绝佳
2017 年 2 月 22 日
Pleasant stay in Makassar
I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.
Maria Victoria
已验证
10/10 绝佳
2017 年 1 月 15 日
Hotel Bersih
Hotel bersih dan nyaman
Andre
已验证
8/10 非常棒
2016 年 12 月 10 日
At par with Novotel chain.
Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu
Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.
真实旅客
已验证
8/10 非常棒
2016 年 9 月 25 日
Overall good, the staff friendly, the response also good
Kishore
已验证
4/10 一般
2016 年 8 月 16 日
So many downsides but in an okay location.
The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door).
The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers.
The food also needs a lot of improvement in taste.
The location is okay.
Fenny Yunita
已验证
8/10 非常棒
2016 年 7 月 4 日
Hotel yang Sangat Istimewa
Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini.
Robert
已验证
8/10 非常棒
2016 年 7 月 1 日
A little luxury in Makassar
Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller.