From the beginning the stay was very unwelcoming. We had to ask to get fresh towels about three times the next day to then have to pick it up from the lobby. The staff was complaining to us that they are fully booked so cannot provide service. Ice machine was broken on our floor. Manager was never available and also the staff attitude was like they did not care.
It was so terrible that we checked out early after 2 nights rather than stay the full 7 nights and moved to a different hotel - Hyatt in Chicago.
I am so scarred by my experience that even during rest of my trip i am avoiding any IHG property as i do not want to live through the nightmare.
Housekeeping staff picked up the tip we left them, but did not bother to leave paper cups and fresh towels.
Arjun
Arjun,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Brandon
Brandon,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Good time
Attentive staff, nice facilites, good time spent there.
Francisco
Francisco,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Consuella
Consuella,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
angelica
angelica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Imran
Imran,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Kathy
Kathy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Great Hotel!!
Great hotel and great staff!!
Amy
Amy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
Gloria
Gloria,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Eileen
Eileen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Mariana
Mariana,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
Mary
Mary,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
John
John,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Danielle
Danielle,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 6 日
Jamal
Jamal,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
Charles
Charles,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Excellent bed and very helpful staff. Not a fan of the half-door for the shower, but I did like the rainfall showerhead