Besides the computer placing us in the least desirable room possible everything was perfect
Jason
2 晚行程
10/10
Owen
2 晚行程
6/10
Parking garage off site on a sleepy Sunday evening (no on site valet) made a lot of hay about how they have a right to not accept my pickup truck. If you’re looking for an experience like that consider using the hotel lot.
Check in is 100 percent self serve. As in you make your own key and navigate an iPad and hope everything is correct. If one key doesn’t work (in my case) you might get stuck in an elevator for a ride up and down but at least you might make a new friend. One strong suit is this property used to be staff attitude (super upbeat and warm in late 2021, a real low point in the history of staff morale). Now instead you get an iPad.
Downstairs cafe would not serve cut fruit at 1130am, had no iced or cold coffee options except hot over ice, and the service vibe was decidedly inconsistent with this hotel groups typical standards.
HVAC in my room was set to cool at 67 or 66F and could not be turned to warm. Turning it off the room did not change temp during my entire stay which made it so cold and unpleasant I decided to go home and sleep in my own bed.
Sadly this will be my last stay at this property. Would rather pay more for a more reliable and seamless hospitality experience
philip
2 晚行程
8/10
Gabby
1 晚行程
4/10
Everything looks nice and all. But the majority of the staff is extremely rude and acting like they don’t want you there.
Was blown away by their behavior. Seems like an adult/professional manager is missing.
Nikolaj
2 晚行程
4/10
Manque de personnel, service inexistant malgré les infrastructures. Relationnel horrible. Mieux vaut être servi par des robots. Très déçu. Publicité mensongère. La chambre prévue n’a pas du tout été avec vu sur la ville mais plutôt vu sur les chambres d’en face.
À éviter à tout prix.
GUILHEM
8 晚家庭旅行
10/10
Wonderful
Priscilla
14 晚商务旅行
10/10
I loved the room and the view!! Rooftop bar is also great
Lori
1 晚行程
8/10
Los restaurantes, bares y rooftop es lo mejor del hotel. Se les olvido enviarnos la botella de champagne al cuarto, tuvimos que recordar.
Daniel
5 晚行程
10/10
Was good small but nice
michael
1 晚商务旅行
10/10
My stay was outstanding! I loved my room and the facilities are beyond amazing!
Nancy
3 晚行程
8/10
rémi
4 晚行程
4/10
The hotel was allmosf 800 a night and we had been misled the bathroom was not as listed. Felt like i got taken of advatage of no towels. Very small room not worth it wont be back
Alan
2 晚行程
6/10
One of the staff ladies is very rude! Seems like she had no training.
Akram
1 晚行程
10/10
Public is my go to hotel for all of my nyc trips. Location is great and you literally have everything you need in this hotel. Restaurant, coffee bar, amazing rooftop with epic music. Definitely worth booking
Antoinette
1 晚商务旅行
10/10
Great location with plenty of eating places, a wide range of shops and art galleries in the neighbourhood. The hotel was inviting with panoramic views from the rooftop. The entire staff team were professional, courteous and always helpful. Great breakfast at Louis with a super team of staff who always strived to please. Thank you.