The hotel was nice but there were several homeless that made me feel unsafe.
Bethany
1 晚行程
10/10
Exceptional place!
Fedir
1 晚行程
2/10
Kathia
2 晚行程
10/10
My husband and I visited Dallas to celebrate my 41st birthday. It wasn't our first time staying at The Westin, which is why we chose this hotel again. We are always pleased with the exceptional customer service provided by the staff. Upon our arrival, our room was upgraded, which was a delightful surprise. The next morning, we received an early phone call from the valet parking team regarding our truck. I want to express my gratitude to both the valet staff and the hotel staff for helping us resolve the issue. We are truly thankful for their assistance.
Evita
2 晚行程
10/10
Pablo
2 晚行程
8/10
Hotel is a little dated, but room was perfect and good location for downtown Dallas area. Underground parking garage was needing a good scrubbing but no bums living there. The onsite Irish pub Kennedy's was amazing.
Jeffrey
1 晚行程
10/10
Steven
1 晚家庭旅行
8/10
Charles
1 晚行程
10/10
Everyone was helpful and the valet drivers were very friendly and helpful
Tamika
1 晚结伴旅行
8/10
Sara
1 晚行程
10/10
Robin
1 晚行程
10/10
Joshua
1 晚结伴旅行
10/10
Check-in was seamless, and the valet team stole the show — funny, personable, and still professional. My son’s favorite? "The Sheriff," as he called him, who turned a simple arrival into a highlight of our trip. (Ask him!)
Sunday
1 晚家庭旅行
8/10
Jacque Rene
1 晚商务旅行
4/10
SYLVIE
1 晚家庭旅行
10/10
Whitney
2 晚行程
8/10
Xenia
2 晚家庭旅行
6/10
The hotel was easy to locate.
The interior was dark and dingy.
The staff was friendly.
The maintenance director should be fired!
The room door electronic lock was missing the face plate. The bathroom sink stopper would not stay open. We had to hold it open to drain. The room safe had dead batteries. All of this can be easily corrected/prevented with a little attention to detail when preparing rooms before customer arrival. Very disappointing.
The front desk staff were quick to address our needs but again, this wasn’t their job. Our entire stay would have been 5 star rating but attention to detail is clearly not a priority.