The view was lovely and the inclusive food and drink were nice touches, but overall, the stay was disappointing. Key issues:
• No in-room WiFi – Only available in the outdoor, non-air-conditioned common area (also the restaurant). Not disclosed in listing.
• Extremely hilly property – Shuttle rarely ran; we had to walk steep hills in 95° heat daily. We saw an older man nearly fall walking downhill.
• Limited dining – Only one restaurant open (not the 2–3 advertised). Buffet was hit or miss.
• Airport shuttle misleading – Only picks up from the airport. Return trip costs extra via cab.
• Poor local food options – Walkable restaurants nearby, but none were great.
• No laundry room – Maid helped us with laundry, but no facilities or heads-up beforehand.
• Delux King layout is odd – Two-story unit requires going outside to access upper level. Only one key given at check-in.
• Wildlife concerns – You have to lock the door between levels to keep raccoons out.
• Staff just okay – Polite but not proactive. Javier, the VIP host, was helpful and friendly.
Had we known all this, we would have booked elsewhere.