Upon arrival, we discovered that the room was not clean. The sheets on the bed were visibly stained, which is completely unacceptable for any hospitality establishment. We immediately contacted the front desk to report the issue. Unfortunately, it took over an hour for anyone to respond and arrive at the room.
When housekeeping finally arrived, we were dismayed to find that one of the replacement sheets was also dirty and stained. At that point, our confidence in the cleanliness standards of the property was further diminished. We are still waiting for clean sheets and pillowcases, as the replacements provided were insufficient and unsanitary.
After a long flight, we expected a smooth check-in process and a clean, comfortable room where we could rest and relax. Instead, our experience has been marked by delays, poor communication, and a level of cleanliness that falls far below acceptable standards. Customer service has been extremely slow to respond, and the overall handling of this situation has been disappointing. The food offerings are meager, the bartenders put sour mix in everything even when it’s not in the recipe. The free transfer to and from the airport is non existent and we were told they need 48 hours before arrival. Which is ok but then they didn’t want to drive us back to the airport even though they had more than 48 hours notice for that. The photos of the property are likely very old, it’s in disrepair and if catfishing applies to hotels this is it.
