Wi-Fi was practically non existent. No cell service. I had a very difficult time keeping in contact with my family. Only a couple TV channels worked. TV’s had Prime, Netflix, etc built in but none of it worked. The beds were actually very comfortable, which was good because about the only thing you could do there was sleep. Staff was very friendly but only one gentleman spoke English. There were two ladies there who were very friendly but really spoke no English so when one of them was at the front desk, communication was almost impossible. Tried to use google translate but without WiFi, it didn’t work. I understand that we were in their country, however hotels staff should be able to communicate with the customers. The food tasted ok but I didn’t feel well for a couple days after eating. The menu was also very limited. Only a few things to choose from. I would not recommend this hotel at all.
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
The staff makes this place!!!! They are top notch. The facilities/fitness center, tennis courts and villas can use maintenance/updating but it’s easy to overlook with the amazing customer service provided. The grounds are quiet, peaceful and safe. Food was very good and we did the lava tunnel dinner which we were so happy that we chose to do so.
Shari
Shari,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 22 日
We are thrilled we chose to stay at this hotel! The staff is exceptional and truly made our family trip unforgettable.
Our room was beautiful and spotless, and the pool and jacuzzi provided the perfect way to unwind after our daily adventures. We also dined at the Lava Restaurant—it was an unforgettable experience and highly recommended! This is definitely a place we want to return to. We absolutely loved it!
Silvana
Silvana,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 3 日
Great stay in lush surroundings, and with lovely staff. Great place for a few days!
Fredrik
Fredrik,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 28 日
Preciosa propiedad, y las villas perfectas para nuestro final a una celebración familiar muy especial.
Patricia
Patricia,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 8 月 21 日
The Villa was great. But the shower was unconvinient to use because it was too high.
Rihito
Rihito,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 4 日
Beautiful property - lived the staff and the sorroundings. Our villa was excellent
Sandeepan
Sandeepan,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 20 日
Royal Palms is an exceptional property that offers a unique experience immersed in nature. Guests can enjoy the tranquility and seclusion the location provides. The pool and jacuzzis are excellent, and the pleasant weather even at night makes the jacuzzis particularly enjoyable. It was a delightful experience to soak in the hot water during a drizzle, adding to the charm of the hotel, which is situated in the heart of the island.
While the hotel is relatively close to all major attractions, transportation is necessary, and it is advisable to book a taxi in advance, as they are typically around 15 minutes away. The staff at Royal Palms are extraordinarily friendly and went above and beyond to enhance our stay. Their exceptional service made our visit even more memorable.
Manuel
Manuel,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 19 日
All of the staff at the Royal Palm are amazing; they helped us to organize an excursion to North Seymour Island that we probably would not have considered, but ended up being one of the highlights of our trip. The weather in the hills during our stay was overcast, but was beautiful when we ventured to the pier. Maybe because of the time of year/weather, the pool and hottubs were really not usable (not clean or hot). The on-site cafe was fantastic. It was fun to see the tortoises that freely roam the property. My sister loved her relaxing massage (she is very picky, so this says a lot). One of the highlights of our stay was a 5-course dinner in the lava tunnel ~ DO NOT MISS IT.
Pamela
Pamela,2 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 17 日
Incredible food, excellent service and staff. The restaurant inside the tunnel of the property its amazing.
Nicolas
Nicolas,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 4 月 30 日
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Andreas
Andreas,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2023 年 12 月 16 日
Melissa
Melissa,1 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 2 日
Other than renovations (pool and restaurant), we loved the place. Friendly and helpful staff, great food, fascinating lava tunnels and a natural setting made this an especial part of our time in the Galapagos.
Robert
Robert,2 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2023 年 11 月 12 日
abdulrahman
abdulrahman,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 8 月 8 日
Wonderful property with friendly and courteous staff. Villas are amazing for the value! Restaurant is excellent with delicious dishes and attentive service.
Anne
Anne,1 晚行程
Expedia真实住客点评
4/10 尚可
2023 年 6 月 29 日
Propiedad muy deteriorada
andres
andres,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 6 月 25 日
I stayed in Villa 6. The villa was spacious, comfortable, quite, serene, has a fantastic free standing bathtub. The view from this Villa overlooked the canopy of flora and fauna and the ocean. If you like nature, quietness and tranquility this is the place for you. Not close to to town which was was a plus for me. Great staff that are kind and care about your stay. I was absolutely stunned how pretty the grounds were.
michelle
michelle,1 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 3 月 19 日
Jose Rodolfo
Jose Rodolfo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 3 月 6 日
Highly recommended. While not the hot spot of Porto Ayora and about 20min drive, it’s a beautiful property with a lot of space unlike the smaller hotels around the port area. The staff stands out as well. They are helpful and friendly. They will make sure you get to where you want and work out transportation.
Abdel Meguid
Abdel Meguid,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 1 月 26 日
Beautiful area. I was surprised that check out time is 10am. However, didnt have any issues to delay check out till noon.
Rano
Expedia真实住客点评
6/10 好
2022 年 8 月 6 日
Dirk
Dirk,4 晚行程
Expedia真实住客点评
8/10 很好
2022 年 4 月 26 日
Will definitely recommend this hotel. The surroundings, service and nature are excellent reasons.