Though this would be a good place to stay because of the reviews. It was not. Hotel had issues with internet, my personal computer could not connect, tv’s would not work due to internet being down and weak connections. I booked through a 3rd party and tried to be moved to a hotel that had working internet. 3rd party reached out to the hotel and they would not allow an early check out with partial refund. Internet continued to be an issue. So I tried again to be moved, they agreed to allow me an early check out on a day New Orlean’s was experiencing severe rain and flash flooding. So obviously there was no way to leave. I reported the flooding to the 3rd party so they knew I wasn’t leaving. The next day they called my room and were extremely rude to my daughter telling her that we had to check out. I tried to check in with the front desk to resolve the issue. Lucy was extremely unprofessional and rude to both myself and the 3rd party representative. My room keys were deactivated and I could not get back into the room I had paid for through the week. She did not assist with contacting the 3rd party and didn’t care that I had email confirmation of my booking and payments. It took hours to get the issue resolved and new keys issued. Room service was mediocre. Only changed towels and not bedding. They didn’t refill shower soap dispenser. Room and bathroom had peeling paint and mold in shower. Room service leaves at 10pm. So anything that’s not done to your needs won’t get done.
Lissette
Lissette,7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Bliss on the Bayou
Very pleased with my short stay. Hotel was central,had great facilities and staff were very friendly and accomadating
Eugene
Eugene,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Sherita
Sherita,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 23 日
MARIO
MARIO,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Terrific place, great room, excellent staff
Cannot say enough good things about this hotel. The room was comfortable, spacious and well stocked with kitchenette. The staff - from the front desk, valets, and conceirges - was uniformly pleasant and excellent. Also right next to French Quarter but away from the noise. It was my first time in New Orleans. I plan to come back and stay here again.
ann
ann,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Short walk to the Saenger Theatre
As usual for Homewood Suites this is top of the line for moderate priced hotels and the best place to stay for an event at the Saenger. Easy walking distance. Their posted valet parking rate was $48 and this with a tip included is better than the private lot across the street, although that one is convenient if you like quick access to your vehicle. Staff were very nice and helpful.
Dan
Dan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
María dolores
María dolores,4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 17 日
Wendy
Wendy,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
Emmar
Emmar,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Wonderful place to stay
Amazing stay, they were quick to respond whenever we needed anything and they cleaned the room daily and the front desk staff was wonderful as well and answered all of our questions we had at any time. Even helped setup the transportation back to the airport
Debra
Debra,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
CRAZY LOUD, SEEDY STREET AND AWFUL SERVICE. From the beginning this stay was a disaster. Rude staff, incredibly unhelpful, several unexpected chargers (chose the hotel bc parking was included and they charged us anyway $50 a night with tax!) Room was next to elevator and also facing street so it was impossible to sleep. When I asked to be moved due to sirens and noisy street rebelled I was told (“not at the price you paid” which was $400/night not including parking!) in the most condescending manner possible. I asked if I could discuss moving with a manager and was told she was the only one on site. Not a diet soda option in the snack shop so my partner asked if there might be one in back stock. Reply “Nope” without looking up. Breakfast was barely edible (except the yogurt) and staff just stood around not helping or refilling. Sunglasses missing from vehicle when valet returned car. During checkout asked for an itemized bill reply “It’s already closed out”
These people hate their jobs. Ironic since NOLA survives on tourism. One positive - church next door has an amazing gospel service.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Cole
Cole,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 10 日
No arreglaron la habitación
ALBERTO
ALBERTO,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Chris
Chris,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Chanda
Chanda,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Vernon
Vernon,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Wonderful Customer Service
The hotel staff here are awesome!! The rooms are very clean and spacious! The parking is pricey, but we liked that our vehicle was secure and safe in the garage. Overall, you have to pay to park everywhere in this area. We felt like the location was good, close but not too close to the busyness. We would definitely stay here again.
Matthew
Matthew,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
Samantha
Samantha,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 5 日
Une honte
On réserve une suite avec chambre séparée de 65m2 sur le site et on obtient une chambre classique de 33m2 pour le même prix. Et la personne bien mal aimable de l’accueil vous répond que c’est normal, que la chambre est bien disponible mais que comme nous sommes passés par une plate-forme de réservation on a ce qu’ils choisissent de nous donner. Une honte. À éviter absolument. Piscine entre les climatiseurs des chambres.