Booked a double room, was given a ground floor family room. Problem was it was street level, so couldn't hVe window open. Next door was a family room and whoever was above me must have been running with concrete boots, especially at 1am and 7am, where the ceiling was thundering for an hour each time. Rooms were functional but dated. Staff were great and went to speak to the noise makers when I went to reception. Location is 2 mins from Ilford Station, and opposite the exchange, so top notch location