Unfortunately, we didn't love our stay at the property (and we wish we did). We were very excited due to the location of the hotel, and that definitely didn't disappoint but a number of other things did.
First the good: Plenty of good options nearby and great walking time to main attractions. Great access to the metro. Staff were lovely, responsive, and helpful — everyone from front desk, housekeeping, and in the breakfast area. My partner and I both found the bed comfortable (it's firm, but not rock solid). The AC unit worked great.
The not good: We experienced several unwelcome surprises.
1) we had to move rooms after our first night - and we received this news after encountering severe delays in our flights due to winter storms, so we had to pack up before we left for our first day of activities. (They handled our belongings respectfully however),
2) we saw two cockroaches in our second room, which gave us the heebie-jeebies and concerned us,
3) the room has extremely poor soundproofing (you can hear neighbours' plumbing, light switches being flipped, and foot steps) which kept us awake all of our last night before our long trip home to Toronto.
Good to know:
- The TV is not a Smart TV.
- The rooftop was closed the entirety of our stay.
We would be happy to interact with any staff in the future, but would not consider a second stay due to issues mentioned.
