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Best Western The Grand Hotel Hartlepool

3.0 star property
Hartlepool hotel with restaurant and bar/lounge

Choose dates to view prices

In the heart of Hartlepool, Best Western The Grand Hotel offers a welcoming stay with cooked-to-order breakfast, free in-room WiFi and an on-site restaurant serving British cuisine. Take advantage of the conference space or banquet hall for events and enjoy coffee/tea in the lobby.

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY312
CNY375 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 12 of 12 rooms

Standard Twin Room

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Bathroom | Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable/satellite channels
Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

Suite-1 Double Bed, Non-Smoking, Sitting Area

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, Standard Room

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

Superior Room with Double Bed-Non Smoking

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

Heating
Free cribs/infant beds
Deep soaking bathtub
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 1

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includes taxes & fees
Nov 11 - Nov 12
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About the neighborhood

Map
Swainson Street, Hartlepool, England, TS24 8AA

What's nearby

  • Hartlepool Maritime Experience - 9 min walk - 0.8 km
  • Museum of Hartlepool - 9 min walk - 0.8 km
  • Monkey Statue - 16 min walk - 1.4 km
  • Seaton Carew Beach - 5 min drive - 3.7 km
  • Teesside University - 20 min drive - 23.6 km

Getting around

  • Durham (MME-Teesside Intl.) - 45 min drive
  • Hartlepool Station - 5 min walk
  • Seaton Carew Station - 7 min drive
  • Billingham Station - 19 min drive

Restaurants

  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Ward Jackson (Wetherspoon) - ‬4 min walk
  • ‪The Showroom - ‬3 min walk
  • ‪Omallys - ‬4 min walk
  • ‪Costa Coffee - ‬3 min walk

About this property

Best Western The Grand Hotel Hartlepool

Enjoy your visit to Hartlepool with a stay at Best Western The Grand Hotel Hartlepool. Guests looking for a bite to eat can check out The Grand Reastaurant, which serves British cuisine and is open for breakfast and dinner. A bar/lounge and a snack bar/deli are other highlights.

At a glance

DONE

Hotel size

    • 48 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 3.00 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Satellite TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

The Grand Reastaurant - This restaurant specializes in British cuisine and serves breakfast and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GBP 9.50 per person

Parking

  • Self parking costs GBP 3.00 per day

Policies

This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Best Western Grand Hotel Hartlepool
Best Western Grand Hartlepool
Best Western Grand Hotel
Best The Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel
Best Western The Grand Hotel Hartlepool Hartlepool
Best Western The Grand Hotel Hartlepool Hotel Hartlepool

Frequently asked questions

Are pets allowed at Best Western The Grand Hotel Hartlepool?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western The Grand Hotel Hartlepool?

Yes. Self parking costs GBP 3.00 per day.

What are the check-in and check-out times at Best Western The Grand Hotel Hartlepool?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.

Are there restaurants at or near Best Western The Grand Hotel Hartlepool?

Yes, The Grand Reastaurant offers British cuisine.

Does Best Western The Grand Hotel Hartlepool have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Best Western The Grand Hotel Hartlepool like?

Best Western The Grand Hotel Hartlepool is in the heart of Hartlepool, a short 5-minute walk from Hartlepool Station and 10 minutes' walk from Hartlepool Maritime Experience.

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Best Western The Grand Hotel Hartlepool Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Fair

No Wi-Fi access throughout stay
Ashleigh, 3-night trip

4/10 Fair

Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Geoffrey, 2-night trip

10/10 Exceptional

Enjoyed my stay

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Paul, 1-night trip

10/10 Exceptional

Old hotel building but rooms are modern and clean
Janine, 1-night trip

10/10 Exceptional

Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Paul, 1-night trip

10/10 Exceptional

Sensational stay, I’d highly recommend.
William, 1-night trip

2/10 Poor

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Barbara, 1-night trip

4/10 Fair

Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Glyn, 8-night trip

8/10 Very good

Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Steve, 1-night trip

10/10 Exceptional

The only thing I could complain about was the heating being too hot. Simple solution being I opened the window. Very happy with my stay and accomodations.
Frances, 1-night trip

10/10 Exceptional

Celebration

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️
Bar 1899
Dawn, 2-night trip

6/10 Good

Good value stay

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Mark, 1-night trip

6/10 Good

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
richard kevin, 2-night trip

6/10 Good

Poor attitude to service,bar often closed,was better last visit.Not impressed.
Norman, 5-night trip

4/10 Fair

Could be better in a derelict town

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Room View
Main entrance
Lounge
Breakfast buffet from the lounge
Rollon, 1-night trip

6/10 Good

When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
John, 1-night trip

4/10 Fair

Not recommended

It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
Margaret, 1-night trip

2/10 Poor

Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Christopher, 1-night trip

8/10 Very good

Lovely hotel and indian restaurant and bar

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Bryan, 1-night trip

6/10 Good

Okay stay

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Maureen, 2-night trip

6/10 Good

Disappointing stay in Hartlepool

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
Nichola, 2-night trip

8/10 Very good

Lovely hotel

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Paul, 2-night trip

6/10 Good

Dejligt hotel

Fremragende beliggenhed, og hyggeligt, værelserne var fine, men der lugtede kemisk på gangen og dårligt indeklima. Man kunne ikke åbne et vindue og der var ingen aircondition.
Claus, 4-night trip

4/10 Fair

Rust in kettle. Dirty towels. Very low water pressure.
callum, 1-night trip

2/10 Poor

Needs a little more attention to details like a broken blind or no blackout curtains and unusable door chain. Staff do their best and are friendly. Good breakfasts. The bathrooms are big but single beds a wee bit narrow. All in all though really pretty good.
Vera K, 6-night trip