Absolutely beautiful location. Lovely walks from the door. Last stayed here back in May 2019 and couldn't wait to return. We booked for two nights.
The bed was comfy and we had a nice view towards Thorpe Cloud. Nice selection of drinks from the bar, and prices reasonable. Bacon and sausage were nice quality at breakfast. There was a small selection of mini boxed cereals, pots of yoghurt, cooked breakfast items, bread, butter and a couple of preserves.
Shower gel , body lotion, hand soap and shampoo in the bathroom. Towels nice and soft. Tea and coffee facilities in room. Very small digital TV, but worked fine.
We couldn't think of any more positives.
We would probably stay elsewhere in future should we come back to this area as, unfortunately, the hotel appears under different management now.
There was zero customer service. No one seemed to bother, with guests appearing low on staffs agenda.
Meals overpriced for sub standard food, and served in bar area. Staff did nothing despite food being inedible. 10 minutes of opening hot food ran out. No dairy free or gluten free options. Staff didn't know what porridge was when asked. Had to ask for plates and cutlery. Toaster didn't work.
Room needed a good clean and looked part decorated and shabby. Dirty cutlery left on floor in restaurant, tables left uncleared whilst guests were looking for tables. Such a shame how down hill it has got.
We had a lovely meal at a nearby location the following day.
