Pros of this hotel- great location a short walk from the rail station in the town centre, really friendly staff (covering multiple roles as out of season) great breakfast offering hot and cold
Cons- building is old and needs tlc, atmospheric but bathroom needed an upgrade. Tv aerial not working (not a big deal) no hot water on first night. Decent option for a night or two
真实旅客
2 晚行程
2/10
I stayed in room 23.
On the last night I woke up all itchin to find bite marks on my legs and chest.
Then to my shock I saw bed bugs crawling over the pillow and quilt.
I did complain to management (think his name was Sam) and showed him some of bugs which I placed in a glass tumbler. He apologised and immediately offered compensation due to the distress and awful experience. We also spoke at length about possible infection of all my clothing.
After several emails by me complaining the Royal Hotel said at the very least i should have a full refund.
I gave this infi to Hotels.com and a full refund was given.
Due to non communication from the Royal Hotel I feel I need to let everyone know about the total lack of customer service from the hotel management.
Avoid this place.
Findlay
3 晚行程
6/10
Alasdair
1 晚行程
8/10
Very friendly, hard working staff, nice big room but problem getting the toilet to flush—very old building with lots of character but the toilets need to work!
Christine
1 晚行程
10/10
On arrival I was upgraded to “the boardroom “. Great but the downside was a TV the did not work because of the aerial connection. Lovely big bathroom with new fitttings, but the bath did not drain.
Ian
1 晚行程
8/10
The manager was very kind. The hotel is in need of repair and update. Our room was fine.
Grace
2 晚行程
8/10
David
2 晚结伴旅行
10/10
Ivan
3 晚行程
10/10
The Hotel is located in the centre of Tain with plenty of parking. The staff are fantastic, smiling, helpful and precise.
The breakfast buffet layout is the best I have seen. The 2 cooked breakfasts that I had were just fantastic.
NEIL
2 晚商务旅行
8/10
Rod
3 晚行程
8/10
Ian
1 晚行程
10/10
Stefan
1 晚行程
8/10
A large clean room that was the first good mattress on our trip. We would definitely book again.
Suzanne
1 晚浪漫旅行
8/10
Simon
1 晚行程
6/10
真实旅客
2 晚行程
8/10
Friendly staff. Good whiskey bar. Thevhotel is tired and needing a lot of work to improve it. No power in the room in morning. One staff member available to do breakfast and sort out power problem.