Pros of this hotel- great location a short walk from the rail station in the town centre, really friendly staff (covering multiple roles as out of season) great breakfast offering hot and cold
Cons- building is old and needs tlc, atmospheric but bathroom needed an upgrade. Tv aerial not working (not a big deal) no hot water on first night. Decent option for a night or two
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 11 月 23 日
Poor hygiene
I stayed in room 23.
On the last night I woke up all itchin to find bite marks on my legs and chest.
Then to my shock I saw bed bugs crawling over the pillow and quilt.
I did complain to management (think his name was Sam) and showed him some of bugs which I placed in a glass tumbler. He apologised and immediately offered compensation due to the distress and awful experience. We also spoke at length about possible infection of all my clothing.
After several emails by me complaining the Royal Hotel said at the very least i should have a full refund.
I gave this infi to Hotels.com and a full refund was given.
Due to non communication from the Royal Hotel I feel I need to let everyone know about the total lack of customer service from the hotel management.
Avoid this place.
Findlay
Findlay,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 16 日
Alasdair
Alasdair,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 18 日
Very friendly, hard working staff, nice big room but problem getting the toilet to flush—very old building with lots of character but the toilets need to work!
Christine
Christine,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 13 日
On arrival I was upgraded to “the boardroom “. Great but the downside was a TV the did not work because of the aerial connection. Lovely big bathroom with new fitttings, but the bath did not drain.
Ian
Ian,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 10 日
The manager was very kind. The hotel is in need of repair and update. Our room was fine.
Grace
Grace,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 7 日
David
David,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 1 日
Ivan
Ivan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 27 日
Nice Hotel Amazing Staff
The Hotel is located in the centre of Tain with plenty of parking. The staff are fantastic, smiling, helpful and precise.
The breakfast buffet layout is the best I have seen. The 2 cooked breakfasts that I had were just fantastic.
NEIL
NEIL,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 26 日
Rod
Rod,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 13 日
Ian
Ian,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 13 日
Stefan
Stefan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 10 日
A large clean room that was the first good mattress on our trip. We would definitely book again.
Suzanne
Suzanne,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 6 日
Simon
Simon,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 2 日
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 1 日
Friendly staff. Good whiskey bar. Thevhotel is tired and needing a lot of work to improve it. No power in the room in morning. One staff member available to do breakfast and sort out power problem.
scott
scott,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 8 月 31 日
deok-young
deok-young,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 13 日
Bindhu
Bindhu,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 12 日
Mike
Mike,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 9 日
Great host!
Lauren
Lauren,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 9 日
Incredible staff, beautiful room, good breakfast and in general a sweet town.
Jesper
Jesper,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 6 日
The management and staff were very nice and helpfull. The room was clean and was cleaned with the towls replaced every day.
The food was great with good portions and really well priced. If you like Whiskey the bar selection is crazy!
Great few nights stay, absolutely recommend it for the price.