Our stay in Ollantaytambo was sadly blighted by the property's host. First, the day before arrival, we had to chase up check-in instructions and ended up in WhatsApp communication with the host. She stopped answering, however, and it turned out that she had made duplicate bookings for the premises. Given her silence, we had to involve Expedia, who eventually arranged for our stay to start one day late, without any apology from the host. When it came to pay, there was no reduction for the inconvenience caused, in addition to which the host asked for a 6 percent surcharge for card payment, even though the PayPal merchant charge was only 2.99 percent (which she waived when challenged). Also, during the stay, on two occasions the host bothered us: one time messaging us at 8am to ask that we let in her cleaner to collect some sheets, and on another occasion when we had explicitly asked not to be disturbed because of illness, again asking for access, to collect stored luggage because her cleaner had lost her key.
The property itself is well located, albeit these was loud music from neighbours on two nights. The main problem is with the showers: the hot water temperature is set far too high and the taps have less than a quarter turn of adjustment, and it's impossible to achieve a consistent temperature. The risk of scalding would be too high to allow young children to use the showers alone.
We would never stay here again and would not recommend this host.
