The hotel had no hot water for the duration of my 3 night stay. Staff suggested letting water run for 15 to 20 minutes and see if the water warms..it dis not. No compensation was suggested or given for this major inconvenience. I would not, I repeat, would not recommend this hotel to anyone.
Kevin
Kevin,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 7 日
No hot water no response from management
Upon arrival and after checking in we were told that we likely would not have any hot water. The hotel had a mechanical issue and lost the ability to get hot water. They knew of this two days prior to arrival and made zero effort to notify me before checking in; when asked if the cost of the room would be adjusted during check out we were told to give our room number and phone number as the manager was not on duty. An email was also sent to the manager and we have received zero response from the Jacksonville Nc Hilton Garden Inn. Unlike their competitor Holiday Inn who had a pipe burst and a property in Raleigh Nc who emailed and called us to tell us that we were being moved to another property and the room compt for the inconvenience.
CHRISTOPHER
CHRISTOPHER,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 4 日
Beautiful hotel
I recommend this hotel to stay at however, our experience was not that great because we did not have hot water for the whole weekend. we were unable to take a shower. Other than that, I recommend this hotel.
Sandra
Sandra,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 2 日
Rhonda
Rhonda,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 29 日
Excellent
Joseph
Joseph,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Jacinta
Jacinta,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Aspen
Aspen,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Great memories
Shumacher
Shumacher,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Great moments were created in that trip.
Shumacher
Shumacher,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Nice place to stay
Shumacher
Shumacher,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 2 日
Okay
Hotel was clean, staff was nice but the whole hotel smells like Indian food! All my cloths smells like that. They do have an Indian restaurant which was nice but it makes the whole hotel smell like that! Also they way over charge for breakfast!! What we got is free at other hotels!! And the selection was really small not worth it! Kinda disappointed for a Hilton hotel.
Rebecca
Rebecca,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Donovan
Donovan,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 23 日
Diego
Diego,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
I wish the morning breakfast was better. The selection was very limited
Peggy
Peggy,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Jarrett
Jarrett,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Everything was wonderful!
Clarita
Clarita,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 13 日
Property and staff were excellent! I was traveling by my self, felt completely safe. Plenty amenities available at hotel, shopping and other dining options very close!
Katie
Katie,3 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 12 月 11 日
Room fed sheets were never changed, had to complain to GM for assistance. Was horrible