We had no pillows the first night, have us blankets to use as pillows. Finally got pillows the next night after asking again, we got 3, there were 3 of us so would have preferred 6 (2 each), but better than nothing. Phone didn't work, was told they would get replaced but never did. Mo wastebasket. Small kitchen area but no utensils or pans to use stove burners, no plates or cups, no coffee maker.