Neither Hotel.com or experien bothered to respond to my emails telling you I had cancer and couldn’t travel.
I will never use your company again and will never recommend them to anyone.
michael
michael,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 6 日
Long, confusing walk to & from my room. Average meal, mainly catering for older customers (smaller portions).
Noisy ferry (honking horns every 5 minutes or so until around 9pm, asked at reception what the noise was)
Phil
Phil,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 14 日
Great location
Loverly location but restaurant over priced and food basic.
The hotel is going through a renovation in the near future so hopefully improvements will be made.
Philip
Philip,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Pär
Pär,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Great place,lovely breakfast, close to sea
Paula
Paula,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 27 日
Never stay there. It's awful
It was awful. I only stayed one night. The place was not clean, the bedroom door would not lock, the toilet was leaking and there was no hot water, so not possible to shower. All the locals laugh (not in a good way) when I said I stayed there. I would like at least one nights rebate, but in all honesty suspect that will never happen.
Mark
Mark,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Welcoming and central location
Lovely location. Very comfortable. Receptionist very friendly and efficient.
Brenda
Brenda,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 7 日
a pleasant 2 day stay with our dog
Enjoyed our stay here in dog friendly room at the Ship and Castle. Friendly staff and good choice of food. Good location right on the harbour
D J
D J,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 10 月 24 日
When I booked I had a filter of free parking on and there is no parking near this hotel. When I checked in the lady on reception did not mention about making a reservation for dinner, when I went down to dinner they were fully booked and could not fit me in.
Katie
Katie,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 7 日
Historic building on water close to shops and pubs
Historic property with great location on water. Walkable to all locations in town. Lovely helpful staff. Great restaurant below. Parking is about 2 blocks away in town car park lot so not so great lugging suitcases back and forth but daily rate was reasonable
真实旅客
6 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 2 日
Nice place grear veiws comfortable bed
David
David,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 2 日
Lovely area. Hotel staff very friendly and helpful. Room size very good but needs a lot of attention like most of the hotel. Never seen so many cobwebs. Curtains in room hard to open and close. Took ages for bath to empty. Just needs a couple of handymen going round checking things are working ok.
Val
Val,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 1 日
The views were nice.
I ask for a tea pot as the tea was stewed in a thermos. When i ask for my room to be cleaned the bin wasn't emptyed, and needed to be.
Heather
Heather,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 1 日
Val
Val,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 30 日
Liked the position of the property, by the waterfront.
Glyn
Glyn,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 28 日
Low cost room right on the sea front in St Mawes.
Philippa
Philippa,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 25 日
Spent one night only, everything was fine. Parking was public quay-side carpark, less than 50meters away, which required an 8am top-up.
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 23 日
Despite the good location, the property is dated and need refreshing all together. To be honest, customer’s service need to improve considerably right from reception through to dinning. We thought we would have dinner at the hotel on Saturday evening instead of eating out. The receptionist asked us to go to the dining room to be attended to at about 7:15pm, only to be told that the Head chef said the kitchen was closed. There were only few people eating at the time. We couldn’t believe it. So disappointed. The management top brass need to get grip of the situation, otherwise; the hotel will lose business to other hotels in that area!
ESOSA GODWIN
ESOSA GODWIN,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 22 日
The Ship and Castle is perfectly ok but would benefit from a refresh especially in the corridors and communal areas. Staff helpful.
Dine
Dine,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 16 日
Lovely location. Beautiful sea view from the balcony. Excellent breakfast. Shame about no parking at hotel
Brian
Brian,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 9 月 13 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 11 日
Nicholas
Nicholas,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 10 日
The property could do with a lick of paint, staff very helpful and pleasant, food was good.