A friend of the family indicated a couple months prior that they were staying there in this hotel, so my brother's family, my sister, and I booked rooms at your hotel as well. We did not realize until arrival that this hotel had cancelled their handicap room reservation a few days prior to their arrival, seemingly because this hotel had gotten a longer stay from another handicap guest, which overlapped our family friend's reservation. They had to scramble to find another hotel with a handicap room on a few days' notice. So, this hotel got three other double rooms booked because of them, but yet this hotel despicably cancelled their reservation. We were all there for a family wedding, and so now everyone knows to avoid booking rooms at this hotel.