Although this resort is advertised as a 5-star hotel, our experience was closer to a 3-star standard. During the peak holiday season, maintenance work was carried out on the swimming pools early in the morning (around 7:30–8:00 a.m.), waking guests, and two pools were closed due to the ongoing work. This type of maintenance should ideally have been completed outside the busy holiday season.
The tourist information staff were not particularly helpful or interested in assisting guests. Breakfast was also disappointing. There was only one coffee machine, which was clearly inadequate for a resort of this size, resulting in long queues every morning, and the coffee quality was below expectations. There did not seem to be any effort to improve the situation.
On the positive side, the room was modern, comfortable, very clean, and of a high standard. In our opinion, the room itself easily met a 4-star standard. The bar staff were friendly, welcoming, and always helpful, and the housekeeping staff did an excellent job and were very pleasant throughout our stay. The location is also very good, with the town centre only a 15–20 minute walk away.
Overall, while we appreciated the excellent location, the comfortable room, and the friendliness of the bar and housekeeping staff, the facilities, service, and overall experience did not meet the expectations of a 5-star resort. In our opinion, the hotel is closer to a good 3-star resort, with rooms that are of a solid 4-star standard.