When I got there I did not expect the room to be so small but it was overall comfy and artistic of a space with relatively close parking.
Christian
Christian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
samantha
samantha,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 17 日
Complete chaos
Someone bought a hotel without figuring out how to run it.
My reservation was made last year on hotels.com. During the interim, a new owner took it over WITHOUT TAKING OVER THE PRIOR RESERVATIONS. I checked in, not realizing they thought I was someone with the same last name. The elevator was broken, and the poor receptionist had to carry my 45-lb bag up 3 flights of stairs. I said a ground floor room would be ok but he checked and all of them had not been cleaned yet (this was 8 pm). Then 15 min later he told me I could stay one night but they had no vacancy for the other 3 nights I had reserved - during Mardi Gras and Valentine’s weekend. Thankfully hotels.com made things right by arranging for alternative accommodation without 2x the price. But I noticed I was not the only guest angry on the premises. Reserve a room here only if you enjoy gambling on whether the elevator works or if your reservation exists. Maybe call to make sure. The room was clean and decent though.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Jeff
Jeff,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 10 日
Do not book this hotel!!
This hotel is not what the pictures depict. Very rudimentary rooms. Shower didn’t drain, doors didn’t lock, tv didn’t work, air conditioning dripped water continuously, elevator did not work. check in was at 3 but room was not ready until 9pm. Front desk didn’t seem to know what was going on, no one could explain why. Room was not clean. Requested a blow dryer and TRASH BIn. Told neither was available!!! Surfaces were dusty. We travel a lot and this by far was the worst room I’ve ever stayed. Called ahead to verify there would be parking at the hotel. They did not have parking.
Kimberly
Kimberly,3 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 10 日
Corey
Corey,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 8 日
We stayed for 4 days but were supposed to stay 5. We did not have a warm blanket on the bed. The fire detectors in the room were broken. The bar and restaurant were not functioning. On our fourth day, we were told a story that management had changed October 1 and that our Expedia payment was not given to the new owners. They asked us to pay again the same price of about $1300 and to “ ask Expedia for a refund”. We of course did not do this. We spent almost 2 hours arguing with the front desk about this as they admitted that it was unprofessional and they should have been upfront with all guests that management had changed and we of course stated that it was not our problem that they were not getting their money from the previous owners. The entire time we were almost the only people staying there. The elevator was broken (she said it broke that morning but according to other reviews it looks like it broke months ago). No one ever came to check on us or clean our room in 5 days. The staff could not give us their bosses name or number for fear of their boss getting angry at them. We felt the worker was possibly being controlled or manipulated as she was living there and put an impossible situation of asking every guest to pay again. We left a night early without getting our money back for the final night as we felt it was completely sketchy and we didn’t feel safe staying there. Expedia should not be affiliated with this hotel anymore that is honestly barely functioning.
Ashley
Ashley,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Would stay here again!
Had a great experience here, very kind staff and helpful! Right down the street from The Dome and Bourbon Street
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 11 月 24 日
Christian
Christian,3 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 19 日
Our reservation was made in July, the property has new owners as of September. Upon arrival at check in we were told of “new rates” which were $300 higher. They tried this with several guests with NO communication prior to arrival. After plenty of protesting, they finally honored the reservation price. Never experienced anything like this before.
Thomas
Thomas,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 11 月 11 日
Our TV did not work, the door did not lock. I also got downgraded from a suite at the hotel I had a reservation for, to a much smaller room. I also still had to pay $150 for incidental and $100 for parking
Brian
Brian,3 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 11 月 10 日
Sucked
Jewel
Jewel,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 11 月 10 日
The room was falsely advertised online. After we paid for our room we were told it was a shared living space (never advised as this). The door to our shared living space would not lock and the space could be accessed by anyone off the street. We were told we would receive a refund and we never did.
Laken
Laken,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 4 日
Didn’t expect a window unit for an AC. Also, there was construction going on a floor above us - not very relaxing. Lastly, the shower was very odd. It was in the room not the bathroom. This was not what we expected.
Joe M
Joe M,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 30 日
Alexa
Alexa,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 29 日
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 25 日
Justin
Justin,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 25 日
When me and my wife arrived I was informed that I didn’t have a reservation and had to go search for another hotel which cost me more money and time for a smaller room…very disappointed