I booked a room with a balcony, they were 'sold out' and told me that a reservation is not guaranteed in room type when you book third party. then went into the room where a random man tried to get into my room, he asked when I checked in since he was 'just in there' then when I went to shower, the bathtub hadnt been cleaned. neighbors were very loud, walls were paper thin. nam, the bellman at the end of the trip (after checkout) made up for it by helping me walk my bag to my next hotel a few blocks away. (no one helped or offered to help me with my bag upon checkin) also theres no room service, also the incidentals are 200 dollars a night instead of the typical 150.