We had the family room with tatami mattresses for 4 of us. Was cosy - had a good time with the family.
Spa was big, overlooks the bay. Will book again.
The staff was really kind. We didn’t eat in the hotel so can’t comment about that. The onsen outdoors had a magnificent view of the castle. The hotel was well situated, walking distance from centre. However, the hotel was worn out, had a tired feeling. The carpets weren’t clean and it all needs a refurb. But the staff was lovely and very accommodating.