This stay was booked as a relaxing spa break stay as a birthday gift for my partner.
We received no communication from the hotel to advise that the neither the main event of the spa, the thermal pool or the steam room were working otherwise we would have cancelled. We made a complaint asking for a partial refund which was denied and only a free breakfast offered! This is very disappointing for the price paid for this stay. The room was okay but does need a little bit of TLC regarding the decor.
Alice
Alice,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Room comfortable spotless with beautiful bathroom
真实旅客
3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 22 日
Disappointing for what should be excellent
The executive suite was lovely - modern and spacious.
No fridge and the bathroom fan goes all night. With the door shut it still sounds like you’re on an aeroplane. There is also a very bright green light which we were told was a fire safety light.
The swimming pool area was excellent and well equipped. We liked that the sauna, steam room and hot tub was partitioned from the pool area and only for adults. It was modern and everything worked.
The restaurant had a good atmosphere and staff were friendly. Good varied menu. There was an issue with one meal and it was very quickly dealt with in a friendly manner as you’d expect. Breakfast was excellent.
Unfortunately we learned on check out we could only use the pool between 3pm and 11am. Each time we said something we were told it was in the terms and conditions. You also need a physical credit card as a pre-payment when you check in.
I spoke to the manager on departure about the disappointments we’d encountered as I would not write a review without doing this. His attitude was poor and he didn’t deviate from the clear script.
We have frequent mini breaks and we feel this hotel fell short for the price paid. Unfortunately we’ll not be back. Disappointing for what should be an excellent hotel.
Alan
Alan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
Didier
Didier,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Sara
Sara,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Andrew
Andrew,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Sam
Sam,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 4 日
Nick
Nick,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 2 日
Claire
Claire,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Fabulous
Fabulous hotel. Easy parking. Clean, spacious modern rooms. Ensuite bath and walk in shower, beautifully tiled and fitted out to high standard. Quiet. Staff very friendly. Breakfast good choice.
Spa is great and included in stay. Great value.
We will definitely stay again.
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Friendly and good value
Always a great place to stay. Very friendly staff
Steven
Steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Perfect Break
We stayed for 2 nights as were visiting family and friends nearby. Our room was large and comfortable. We slept well as it was so quiet and I enjoyed use of the pool and spa. We had our breakfast and evening meals in the bar/restaurant, which were excellent and reasonably priced. The staff were all very well trained and welcoming. We will return.
Jennifer
Jennifer,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Fabian
Fabian,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Elizabeth
Elizabeth,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
Hotel needs updating, b- fast service was terrible, no plates, glasses and waited 1/2 for food
simon
simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great stay
Teri
Teri,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Philip
Philip,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Very nice hotel, deluxe room was excellent and big bathroom with shower and bath , the pool and spa are excellent and breakfast very also very good , with freshly cooked hot food and very attentive service , i highly recommend staying here and would happily stay here again
Neil
Neil,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Kevin
Kevin,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
As always hotel staff pleasant and helpful. Hotel clean, rooms excellent and spa facilities a pleasure to use.
Will be back again.
Caroline
Caroline,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Good
Richard
Richard,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
One of our favourite places for a wee night away!
Rooms are comfortable and spotlessly clean.
Great spa facilities.
Late night sandwiches are a must!