Great service, staff are always helpful and pays great attention to guests' needs.
Cozy rooms, great dining options, amazing bar.
Although the in-room dining menu ought to be updated and pictures are missing.
TSE YU
TSE YU,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 1 月 31 日
Strongly recommended
Good and patient service
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 28 日
Hidetoh
Hidetoh,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 3 日
Prabhakar
Prabhakar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 16 日
LAGEON
LAGEON,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 9 日
SAN
SAN,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2023 年 10 月 13 日
SANTIPARB
SANTIPARB,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 9 月 26 日
Deepak
Deepak,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 9 月 19 日
It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2023 年 8 月 11 日
SANTIPARB
SANTIPARB,1 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 8 月 11 日
an official complaint
we would like to have an official complaint with your service due to my team did not satisfy with our service.
Let me summarize as below following
1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room
2. WIFI could not use for 2 days
3.no slipper in room
4.the maid took toothpaste from the bathroom and no refill
Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Santiparb
Santiparb,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2023 年 8 月 7 日
Feedback on Recent Hotel Stay
While I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations.
Some specific areas that I believe need improvement include:
Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs.
Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.]
Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay.
I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services.
I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes.
Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Manoj
Manoj,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 10 月 1 日
Good and apt stay. Good service
Ramesh
Ramesh,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 4 月 20 日
YuShin
YuShin,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 11 月 19 日
I liked their in-room dining service the best .Whatever I asked, The chef ensured that I got everything at one go --from salad to salt-pepper to pickle or required sauces. I did not have to call back gain for anything.
The food was as per my specification.
The property is new and has been very tastefully done up .
真实旅客
2 晚商务旅行
Expedia真实住客点评
8/10 很好
2019 年 9 月 28 日
출장용으론 손색없음
주변에 볼건 없지만 출장자에게는 굿
BOOSEOP
BOOSEOP,4 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2019 年 9 月 24 日
YOU HOTELS NEEDS TO IMPROVE ON THE FOOD QUALITY AND THE WATER IN BATHROOM WHICH SMELLS. UNDERSTAND YOU HAVE EX PACK PEOPLE VISITING. BUT THE RATE OF THE BUFFET DINNER IS TOO HIGH COMPARE TO THE QUALITY.
vishwesh
vishwesh,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 8 月 4 日
very friendly staff and clean hotel.
Nice food too!
真实旅客
7 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2019 年 6 月 10 日
괜찮음
깔끔하고 친철하네요.
真实旅客
7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 6 月 8 日
Hotel people was so kind and service was so great
真实旅客
5 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2019 年 5 月 28 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2019 年 5 月 11 日
Matej
Matej,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2019 年 4 月 16 日
Not providing complimentary break fast or dinner is very bad and charging more money for one day.