Great location and wonderful historic building make this Homewood Suites unique. We always loved this hotel and have stayed here quite a bit. Unfortunately, lately, we have noticed the hotel upkeep and customer service is inconsistent, to the point of total frustration. Some examples:
- Breakfast: Coffee and hot water always cold, no one wiping counters or replenishing: one day- no fruit, next day- no peanut butter, cream cheese, or tea and still an hour to go before closing time. Staff annoyed when we knock on kitchen door and ask for missing items.
- Ask front desk for clean towels and trash pickup. Return to find not enough towels, soiled towels still on floor and no trash pickup. Ask cleaning staff working right outside our room for assistance and we’re told it’s not their assigned room!