4/10 尚可
2026 年 3 月 14 日
Room had crumbs on carpet and on swivel chair. Lights didn't work in bathroom. Told front desk there's no light in bathroom. But maintenance was already gone at 3:30pm. We got a different room. Front desk person must have been new because she struggled with our check in and room change for over 20 minutes. We were tired and just wanted to rest. Then she had a problem with the card and was charging not only the security deposit on top of room charge, but an additional $40- something that she couldn't explain. Which I had to put on a different card because she said it wasn't taking my card on file for any additional charges, despite there being over $900 in the bank. Loud construction noises til night. The next day at breakfast, the pancake machine was broken....now the 6th time in 3 years that I have stayed here. And that was the sole reason I chose holiday in. I could have stayed at Wingate but pay it an extra $40 just to have the pancakes, that's how much I love them. But no pancakes again. And then it was taking a long time for items to be replenished like the bacon, eggs, and sausage gravy and biscuits. So a lot of waiting around for that. The breakfast attendant and also someone over at the front desk that morning were in dirty sweatpants and sweatshirt attire. It looks like something you would clean your house in but never go out in public in. I don't know how that is considered professional looking at a hotel. Corporate needs to check in on these small town hotels.👎 2⭐
BETH ANN
BETH ANN，1 晚行程
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