From arrival, we were asked to pay when we checked out, despite our booking already being fully paid via bank transfer. We were given a room at the back of the hotel where the area was empty.
There was leftover food, used linen, and a strong unpleasant smell along the walkway and inside the room. The smell was overwhelming, and we had to keep the windows open to get through the first night.
After making a complaint, we were moved closer to other guests, which we appreciated. However, although the hotel looks luxurious from the outside, the room did not reflect that standard. The bathroom was also very small.
Some staff provided excellent service, while others did not. Photos attached.