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Experience Platinum Hotel Apartments

3.5 star property
Apartment with indoor pool, connected to a shopping center, near Crown Casino

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When you stay at Experience Platinum Hotel Apartments, you'll be within a 15-minute walk of Crown Casino and Melbourne Convention and Exhibition Centre. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Apartments feature bonuses like washers/dryers, refrigerators, and microwaves.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Laundry facilities
  • Parking available
  • Air conditioning
  • Lounge area

Main amenities (8)

  • Indoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • Hot tub
  • Air conditioning
  • Laundry service
  • Luggage storage

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Kitchen
  • Separate dining area
  • Living room
  • Washer/dryer
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Two Bedroom Executive Apartment

Two Bedroom Executive Apartment | Living area | Flat-screen TV

Two Bedroom Executive Apartment

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | View from room

One Bedroom Apartment

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Deluxe Apartment

Two Bedroom Deluxe Apartment | Private kitchen | Full-size fridge, microwave, oven, stovetop

Two Bedroom Deluxe Apartment

  • City view
  • 68 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Executive Family Apartment

Two Bedroom Executive Family Apartment | Private kitchen | Full-size fridge, microwave, oven, stovetop

Two Bedroom Executive Family Apartment

  • City view
  • 79 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Living area | Flat-screen TV

Three Bedroom Apartment

  • City view
  • 105 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds
  • Free WiFi

View all photos for Two Bedroom Apartment

View from room

Two Bedroom Apartment

  • City view
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

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About the neighborhood

Map
45 Clarke St, Southbank, VIC, 3006

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Crown Casino - 5 min walk - 0.5 km
  • Southbank Promenade - 9 min walk - 0.8 km
  • SEA LIFE Melbourne - 10 min walk - 0.9 km
  • Flinders Lane - 12 min walk - 1.0 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 20 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 43 min drive
  • Southern Cross Station - 17 min walk
  • Flinders Street Station - 17 min walk
  • North Williamstown Station - 17 min drive
  • Flagstaff Station - 24 min walk
  • Melbourne Central Station - 28 min walk

Restaurants

  • ‪Velvet Bar - ‬7 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Baci - ‬7 min walk
  • ‪O3 - ‬5 min walk
  • ‪KFC - ‬5 min walk

About this property

Experience Platinum Hotel Apartments

  • When you stay at Experience Platinum Hotel Apartments, you'll be within a 15-minute walk of Crown Casino and Melbourne Convention and Exhibition Centre. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Apartments feature bonuses like washers/dryers, refrigerators, and microwaves.

At a glance

DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.5 percent for credit card payments
    • The front desk is open Sunday - Thursday (9:00 AM - 7:30 PM) and Friday - Saturday (9:00 AM - 12:30 AM)
    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
    • Service animals welcome
LOCAL_PARKING

Parking

    • Onsite self parking (AUD 25 per night; includes in/out privileges)
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Indoor pool
  • Sun loungers
  • Hot tub

Parking and transportation

  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Cribs (infant beds): AUD 20 per night

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Electric kettle

Dining

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: AUD 21 for adults and AUD 21 for children

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 50 per night

Bathrooms

  • Shower
  • Hair dryer
  • Free toiletries
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Phone
  • Luggage storage
  • Free long-distance calls
  • Free local calls

Location highlights

  • Connected to a shopping center
  • In the business district
  • In the entertainment district

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 100 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 21 for adults and AUD 21 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 20 per night
  • Rollaway beds are available for AUD 50 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Self parking costs AUD 25 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay

Also known as

Experience Platinum Hotel Apartments Southbank

Experience Platinum Apartments Southbank

Apartment Experience Platinum Hotel Apartments Southbank

Southbank Experience Platinum Hotel Apartments Apartment

Experience Platinum Apartments

Apartment Experience Platinum Hotel Apartments

Experience Platinum Apartments

Experience Platinum Hotel Apartments Apartment

Experience Platinum Hotel Apartments Southbank

Experience Platinum Hotel Apartments Apartment Southbank

Frequently asked questions

Does Experience Platinum Hotel Apartments offer free cancellation for a full refund?

Yes, Experience Platinum Hotel Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Experience Platinum Hotel Apartments?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Experience Platinum Hotel Apartments?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Experience Platinum Hotel Apartments?

Yes. Self parking costs AUD 25 per night.

What are the check-in and check-out times at Experience Platinum Hotel Apartments?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Experience Platinum Hotel Apartments and nearby?

Experience Platinum Hotel Apartments has an indoor pool and a hot tub, as well as a fitness center.

Does Experience Platinum Hotel Apartments have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.

What's the area around Experience Platinum Hotel Apartments like?

Experience Platinum Hotel Apartments is a short 6-minute walk from Crown Casino and 8 minutes' walk from Melbourne Convention and Exhibition Centre.

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Reviews

Reviews

7.0

Good

7.4

Cleanliness

8.4

Location

6.6

Staff & service

7.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Amazing place to stay! Will be my "go to" everytime I go to Melbourne!
3-night trip
Verified

8/10 Very good

great location ,views and ok comfort

our stay was pleasant,appartment had everything we needed. Wasnt amazingly clean,opened dishwasher and it must of being blocked by previous stayers and its smelt vulgar.No bedside lamps, but all in all was an ok stay good location,handy supermarket,great view.Not enough carpark
sonia, 1-night trip
Verified

4/10 Fair

Awful 'Platinum' Experience

We booked Experience Platinum Hotel Apartments in October 2019, only to be told at check in that the hotel is full due to Australian Open, so they will have to move us across the street to their sister hotel, Bella Apartments. There was no point in arguing since there was a 100% occupancy so we hoped the room and the hotel would be just as good as the one bedroom apartment we had originally booked. However, from the initial contact with a not very helpful receptionist, we felt that would not be the case. The room was quite okay except that the carpet was one of the dirtiest I have ever seen, certainly not associated with a 4 star hotel we booked. The balcony window was broken and the room was a lot smaller than the one we booked. Also, Bella did not have an indoor pool & spa we planned to utilise, nor was the gym as good as the one we choose. At least we came in for the Open and did not spend much time in the room. To cap it off, after checking out, we left a laptop charger plugged in the wall, and having called the hotel about it, the lady in a call centre for Experience 'Platinum' Hotels said she would let us know if they find it, despite having explained to her exactly where I left it. She never called back so the next day, she said she would follow up with the room services, only to tell me a few hours later that nothing was found. Overall, terrible experience and a first complaint I made, despite staying in dozens of hotels every year, being a gold (not Platinum) member.
mickey, 3-night trip
Verified

10/10 Exceptional

Great apartment. Great location! Great views! Will definitely be back!
1-night trip
Verified

10/10 Exceptional

Great pool & facilities, convenient location. Breakfast included.
5-night trip
Verified

8/10 Very good

Thankyou to the checkin service the gentleman was amazing went above and beyond to make sure we had an awesome stay here, will definately be recommended this place and i will be coming back for sure.
Alana, 2-night trip
Verified

6/10 Good

We stayed there for 7 days. I means we have an amazing view from the room. Location is not bad you can walk 8-10 mins to where you can get the free tram to CBD. They have supermarket down step which is really convenient for us to buy milk and stuffs as we have kids. They also have gym, sauna and swimming on the top floor that you can enjoy. Feel things that need to improve on is the furniture in the apartment. They look a bit old and table isn’t stable. They don’t have 24 hr reception. If you need something after hour, you need to talk to intercom. The elevator services also have problem sometimes.
JennyNg, 7-night trip
Verified

10/10 Exceptional

We couldn’t of asked for a better stay at platinum over the Australia Day long weekend. Pricing was cheap for 4 people and it is so convenient to the Woolworths which is attached to it. Would definitely stay again as well as recommend it :)
Emily, 1-night trip
Verified

2/10 Poor

Our smoke alarm was beeping every 30 minutes. We called for help and the lady disregarded us. We called again 40 minutes later and a man came to help, but then it started beeping every 30 seconds. All throughout the night. It was awful. With the beds being hard and uncomfortable on top of a beeping all night long.
1-night trip
Verified

10/10 Exceptional

Loved the pool with a view!! Stunning views of the city at night too!!
2-night trip
Verified

6/10 Good

We got moved to Bella apartments, which was fine. But we’re promised a bigger room with better views, there were better views but we felt the room was smaller. Communication at the front desk wasn’t good, the vouchers we didn’t know we needed for breakfast were not handed to us, & we were given a parking level and spot number, which had someone in it then the next spot number they gave us didn’t exist. Breakfast was quite tasty, bed was comfortable & smart TVs in each room is a good idea.
2-night trip
Verified

10/10 Exceptional

Fabulous View from 48th Floor

Stayed on the 48th floor with stunning views out to St Kilda. The indoor pool and gym on the 52nd floor was amazing. Compact and ideal for a 3 night stay. Minor downside was there is no bench space in bathroom for toiletry bag.
Melanie, 3-night trip
Verified

10/10 Exceptional

Great views. Comfortable beds. Modern decor . .....
3-night trip
Verified

6/10 Good

View was amazing it was over all a pretty place just wasn’t that clean when coming in stains on couch walls were dirty
Jasmina, 1-night trip
Verified

10/10 Exceptional

Family overnight city escape

The location was perfect for us to attend an event at the Melbourne convention centre. The convenience of the supermarket next door was great and the pool and spa is fantastic with an amazing city view! I loved the late (11am) check out which meant the kids could get more time In the pool
Katherine, 1-night trip
Verified

4/10 Fair

My stay wasn't enjoyable, first off was the check in using the phone etc which was a pain. Rather talk one on one rather than on the phone to check in, incase we have any questions. The Condition of the room is alright, dirty here and there in the apartment. Towards the end of the night, before sleeping there was a room above us who had a party. This went on till 5 in the morning, which made our stay unpleasant. Smoking above us aswell in the balcony and spilling drinks. This is not okay
1-night trip
Verified

6/10 Good

Liked how it was very central and handy to have the Supermarket just below. Didnt like that all the hotel carparks had been taken, had no knowledge we had to pre book them, surrounding carparks were all full so had to park at Crown. Also didnt like that the room looked nothing like the picture online, was abit of a let down, we had 5 guests and there was no extra bedding, luckily our teenager decided to sleep on the couch!
1-night trip
Verified

6/10 Good

Way too pricey for the level of cleanliness and lack of facilities. Indoor pool was cold and the spa and sauna were out of order
Nick, 1-night trip
Verified

6/10 Good

Good location. Attention to detail for cleanliness is needed.
2-night trip
Verified

10/10 Exceptional

It was close to event I was attending which made my night extra special for new year’s eve thank you so much for providing a great apartment
1-night trip
Verified

10/10 Exceptional

Great location. Near to Southbank restaurants and shops.
1-night trip
Verified

4/10 Fair

Check in was through a machine and we could not get extra room keys. As we had booked a 2 bedroom apt and there were 4 of us, this was so inconvenient. To get extra keys we were told over the phone, we had to find another hotel, down the road somewhere, to see if there was a chance they might have an extra key. We did not bother, and were left out of the room for the night, as our friends did not wake up to let us in, as they had the only key. We had to find another place to sleep, luckily a friend of mine lives in the city. So we wasted our money on the bed! Also there was NO INTERNET. They did not even know what service provider we should use! There was no one at the hotel so everything is done by calling someone with an accent, who probably is not even in Melbourne. They said there were internet problems just for our room, which was just ridiculous and dishonest. We had booked a room with free Internet but it had none. We had to ring up for details on logging in and they could not help. So frustrating. Also, as it is a busy residential apt building, the lifts are constantly busy, overcrowded and pushy. It was like schoolies week. The pool was full of loud teenage boys bombing each other and yelling the whole time, obviously let out for the first time ever.
1-night trip
Verified

10/10 Exceptional

Ease of access. Friendly assistance at check in. Good pool.
1-night trip
Verified

8/10 Very good

Nice stay

It’s okay although not what we expected
1-night trip
Verified

6/10 Good

Cons: no bedside lamps in any of the bedrooms : Communication very poor- I had house the washing machine for cheer uniforms that where needed for the next day. Error kept coming up , couldn't get the door open to retrieve my clothing and the floor was flooding , there was water everywhere. I made my way to the reception to inform them that I had massive wterflow flood happening and could they send someone up, answer no they didn't have anyone they could send up. I then asked for heaps of towels so I could try and start mopping up the water, the water was making its way to the carpet. No they said I would have to walk to another building down the street to get towels. This was totally unacceptable as I had young children in the apartment and did not feel comfortable leaving them. (this was happening after 10:00pm at night) He said ok I will get you some towels. 30 mins later no towels, floor flooded and I still can't get the washing machine door open, went back down to reception only to be told to call a number. Called the number and surprise, surprise was told to contact reception. Jus going around in circles. Disgusting poor customer service. No shower in the morning as I had no dry towel due to everyone used to try and mop up bathroom floor. Eventually go the washing machine door open with sopping wet clothes. Pros: walking distance to Melb Convention centre : Woolworths : comfortable bed :great pool on the 52nd floor
2-night trip