Unhelpful staff
Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control
no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle
Rubina
Rubina,1 晚行程
已验证
6/10 不错
2023 年 12 月 22 日
Horrible air conditioning, temperature in my room room was 28С
Nurlan
Nurlan,2 晚行程
已验证
6/10 不错
2023 年 4 月 21 日
Could be better
The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar.
Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.
Vasily
Vasily,1 晚行程
已验证
4/10 一般
2023 年 4 月 23 日
Need to really work on their service skills.
The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in.
We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done.
Breakfast options were very limited esp for Vegetarians, too much meat in early morning.
Overall would never advise to stay at this hotel when you have other better options.
Abhijit
Abhijit,2 晚行程
已验证
10/10 绝佳
2018 年 9 月 22 日
你無法想像用如此低廉的價格,可入住一間寬敞而乾淨的酒店。
You can not imagine that this price can give you a big and clean room.
Wing Wah
Wing Wah,1 晚行程
已验证
8/10 非常棒
2017 年 8 月 27 日
Clean and big
The room is big. The toilet is clean. They serve breakfast with many choices. All the staffs are very helpful and our problem can be solved. The pool is under maintenance. The gym room is small and the facilities have a few problems.
真实旅客
1 晚行程
已验证
8/10 非常棒
2023 年 5 月 31 日
The location was very convenient, the condition not the best and a bit old already. The breakfast was a good value for the money.
真实旅客
2 晚行程
已验证
10/10 绝佳
2021 年 7 月 12 日
Отличная гостиница. Рекомендую
ivan
ivan,1 晚行程
已验证
8/10 非常棒
2021 年 6 月 18 日
Класс
Все понравилось!
Eduard
Eduard,1 晚行程
已验证
6/10 不错
2021 年 5 月 6 日
Лучшее, что есть в этом отеле - сотрудники
Плюсы:
Персонал- приветливый, дружелюбный, всячески пытаются решить проблемы постояльцев и исправить косяки.
Спасибо Дамирам и девочкам (не помню, как зовут), что помогали и пытались как-то решить проблемы с номером.
Большие номера
Минусы:
Состояние отеля.
Внимательность сотрудников.
Скудный завтрак.
Режим работы спа и фитнеса неадекватен
Постоянно ломается карта в номер
Не работает управление климатом
Всего одно большое полотенце
Простыни меньше, чем кровать
Иногда нет горячей воды
Еда:
Нормальная еда. Один раз за три недели была рыба. Мясо есть. Есть зелень и сладости. Выбор небогатый, много жареного, но в целом позавтракать можно вкусно.
В итоге:
Если вас устраивает цена и отношение персонала вам важнее качества номеров и остального, то это ваш выбор. В противном случае - лучше поискать что-то ещё. В целом по уровню это точно не 5 звёзд.
真实旅客
20 晚行程
已验证
2/10 较差
2019 年 9 月 6 日
Nothing works here. Even the doors. People never smile. :(
真实旅客
1 晚行程
已验证
8/10 非常棒
2018 年 11 月 29 日
It`s so convenient for getting from airport. New facility and good service.
Kohzo
Kohzo,1 晚行程
已验证
8/10 非常棒
2018 年 11 月 28 日
Cheap and convenient.
Kohzo
Kohzo,1 晚行程
已验证
10/10 绝佳
2018 年 10 月 3 日
Отличный отель
Приезжая в Алматы по работе, всегда останавливаюсь в данном отеле. Отличные номера и сервис, ни разу не разочаровался.
После прошлого визита оставлял отзыв в форме обратной связи отеля, что в номерах не хватает чайника и чая. Приехав в этот раз, очень порадовало, что отзыв был учтён! :)
Vlad
Vlad,4 晚行程
已验证
6/10 不错
2018 年 9 月 30 日
Avarage.
Due to my flight time ibarrived hotel around 08 am. Even they have available room, hotel charge to me half of daily price for 5.5 hours early check in.
AHMET ULKU
AHMET ULKU,3 晚行程
已验证
8/10 非常棒
2018 年 9 月 8 日
Nice ambience and good property for staying . They need more efficient staff at reception to do efficient check in and check out
Brij
Brij,1 晚行程
已验证
8/10 非常棒
2018 年 8 月 13 日
Lovely view of the mountains from my room. Friendly staff. Could have a bit more English training for some of the wait staff
Gina
Gina,5 晚行程
已验证
8/10 非常棒
2018 年 5 月 14 日
편안
깔끔 편안합니다.~
ChulWoong
已验证
8/10 非常棒
2018 年 3 月 30 日
Nice hotel!
Location, rooom and amenities are very good. But the room cleaning if you stay for more than 2 nigts is obviously sabotaged: they didn’t change anything and even didn’t clean the table leavivng the tea cup marks on it as it was.
I asked for a cup which they forgot to provide on the second day of my stay, but the receptionist obviously forgot about it right after my call and the cup didn’t reach my room eventually.
Breakfasts are good.
V.
V.,2 晚行程
已验证
10/10 绝佳
2018 年 2 月 24 日
Güzel
Merkeze yakın bölge ve en önemlisi temiz bir otel.
MUHAMMET
已验证
8/10 非常棒
2017 年 12 月 10 日
Деловая поездка
Всё хорошо. Только кухня в гостинице очень слабая.
Ivan
Ivan,5 晚行程
已验证
10/10 绝佳
2017 年 12 月 9 日
Best choice vs money
Amazing value for the money, friendly staff, great breakfast, amazing view, easy accesss to shopping mall and ski resort.
Ted
Ted ,7 晚行程
已验证
10/10 绝佳
2017 年 11 月 29 日
Best deal for the Money
For me it was a great experience to stay at Shera, even some things ain’t perfect, you can tell that staff is making every effort to make sure guest are happy.
Yes, certain things require a little bit of twitching, but overall, stay was great, breakfast is amazing, staff is helpful. I recommend this hotel for a business or leisure trips.