Great staff vibe: very attentive to needs and welcoming.
Kyle
Kyle,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 15 日
Personalet var venlige og hjælpesomme. Vi følte os meget velkomne. Værelserne var rene og sengene gode.
Stedet trænger dog til en renovering, da det er noget slidt. Swimmingpoolene var lækre og flotte, men det er ærgerligt at det er græsarealer solsengene står på. Græsset manglede nemlig flere steder, hvilket betød at du gik direkte på jord.
Lisbeth
Lisbeth,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2026 年 2 月 13 日
The resort looks a bit outdated, and some things we were interested in which were offered like for example henna painting for kids or mango sticky rice on the menu were not available.. which was disappointing. The staff was kind and rooms clean.
Barbara
Barbara,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 20 日
Zimmerman war top.
Andre
Andre,6 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 4 日
Check-in took very long
Room was great
Staff was nice but ineffective with service
Buffet was chaotic
Hotel was dirty
Drinks were watered-down
neha
neha,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 26 日
Too crowded restaurants, low quality feeling
Stina
Stina,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
resort facilities
Krishnan
Krishnan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 21 日
Excellent place and amazing food . Most importantly the service provided by the staff was top notch
Ruvin Dilshan Conganige
Ruvin Dilshan Conganige,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 12 月 18 日
HITOMI
HITOMI,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 12 月 13 日
This should not be 5* property. The welcome was awful, and not at all welcoming for a Shangri-la. We were not even walked to our room! The outside of the property is dated too.
The reservation/lobby staff overall were awful, not welcoming at all despite it being a 5* accomodation. The sauna/spa was at an extra cost and the pool staff would only provide towels when asked. The WiFi throughout the hotel is very poor.
Around the property, there is nothing and a tuk/car is required. It feels if you are a local, you are well looked after, which is a shame.
Ultimately, a very disappointing stay in what we thought was supposed to be an amazing hotel. The food however was very good as were all the restaurant staff, and up to the standard of 5* hotel.
Wouldn't come back.
Gursimrut
Gursimrut,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 12 月 12 日
KIRTI
KIRTI,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 30 日
The staff were amazing, esp the waiters at breakfast and dinner service. Attention to detail, service was impressive
Tahmina
Tahmina,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Tommy
Tommy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Mohomed Zafran
Mohomed Zafran,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 3 日
Yes
Mailvaganam
Mailvaganam,2 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 10 月 21 日
The room was full of insects; very old fittings; the doors and safety deposit box were not working; this property need upgrades. No plugs in the washroom. The staff were excellent and the location is excellent
Malwila
Malwila,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 13 日
Der sportbereich ist super man hat mehrere geräte nicht nur frei hantel. Das Restaurant Personal ist super lieb. Unser Caddie beim golfen war auch mega er hat uns nebenbei viel übers land erzählt. Leider kann man nicht viel ausserhalb vom Hotel machen. Aber im Hotel kann man ein paar aktivitäten machen wie zb klettern und zipline, golf, trapez, gym , billard, pingpong
Sally
Sally,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 9 日
Everything was excellent
Chandi
Chandi,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 9 日
The food and the staff was amazing
Chandi
Chandi,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 6 日
After paying premium price if you need to use the SPA or Jacuzzi you need to book 15-30 minutes early and they charge Rs 7000/ per session 15 minutes. Didn’t think it was worth.
Wijitha
Wijitha,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 24 日
One room wasn’t ready on check-in and it was an extremely busy weekend, but the hotel gave us a free buffet dinner and late checkout as compensation. Lovely hotel, pools, and staff always friendly and attentive!
Christina
Christina,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 8 日
Overall good experience. Customer service was excellent though check in was bit delayed in one of the rooms we booked. Good spread of delicious food.
Just need to mention Chathurya works at the main restaurant was excellent in customer service. This young girl is doing a great job.