This property has potential, but is poorly coordinated and their communication is utterly disjointed between the departments and staff.
Isthiaq
Isthiaq,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Martin Tunø
Martin Tunø,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Kunasegar
Kunasegar,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 28 日
Amazing service, staff members very attentive, delicious food, beautiful resort
Prasadini
Prasadini,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 19 日
Only problem is transportation
Prasanga
Prasanga,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 7 月 18 日
Ok for families but dated
The hotel is good, but seems as old as if you traveled in time. And the staff is really slow.
Iliana
Iliana,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 15 日
Very friendly staff. Great service. Amazing place to chill
Mohamad
Mohamad,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 13 日
KIPYO
KIPYO,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 4 月 12 日
Back to the 90s
It seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza.
We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.
Iliana
Iliana,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 18 日
Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan
Mafooza
Mafooza,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 3 月 2 日
We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.
Mariam
Mariam,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 27 日
Maduka
Maduka,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 1 月 14 日
Big and nice facility similar to 5-star hotels in Turkey.
Food is quite nice. Area around the hotel is also big and nice.
There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool.
Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.
Mikhail
Mikhail,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 11 月 27 日
Excellent service with good staff.
Christi
Christi,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 8 月 13 日
Wir kommen mit Familie und zum hoöfen. Für alle ist etwas dabei und alle fühlen sich wohl.
Das Personal ist außergewöhnlich freundlich.
Wir kommen gerne wieder.
Kerstin
Kerstin,2 晚行程
Expedia真实住客点评
10/10 绝佳
2022 年 8 月 21 日
Séjour Août 2022
Très bon séjour. Équipes souriantes, disponibles, aimables et efficaces. Les enfants ont adoré les piscines et attractions qui leur sont destinées. Très beau cadre de séjour.
C
C,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2022 年 5 月 4 日
Excellent staff who looked after our 18 month old daughter well. Clean and well maintained hotel with links to all main attractions and special services such as helicopter rides.