The hotel is in a very central location in Skopje, which is a big plus. However, we experienced several issues that do not meet the standards of a chain hotel: the parking entrance card system was out of order, there was no welcome drink or amenity, and the room was generally dusty — the windows were dirty, towels were grayish instead of bright white, and some essentials were missing. While the reception team was polite and helpful, the same cannot be said for part of the breakfast staff. The hotel has strong potential but needs major improvements in cleanliness and service quality.