I have stayed here several times and loved it, this last weekend I flew down with my oldest daughter and her friend for a few days. We still loved the beach, and the room was comfortable, and on Saturday we had wonderful interactions with beach staff. The things that seemed off to me though with this trip were the other staff interactions… at check in we hardly got a hello which is fine but then we never were given our free drink tickets for vip hotel.com perks (which is a hotels.com issue probably) and no wristbands or towel cards were given. It really wasn’t a huge deal just frustrating to have to return to the desk a few times for towel cards etc. I then had a beach attendant try to charge me $20 for an extra chair multiple times even though I was the only one on the beach and my two other teens were at the pool, we weren’t all 3 down there together, and we didn’t take more than 2 chairs all day and it wasn’t even that busy due to weather. It just left a bad taste in my mouth. Then finally when we checked out, I know it was early, but there was not one “thank you” for staying or any question about how our stay had been from the front desk lady. It just seemed like a totally different vibe than from the last few times that we have stayed here. I understand how hard it is working customer service and give people grace when they need it but this time it just felt like we had so many interactions that weren’t on brand with Plunge beach resort.