Enquired the Hotel for the closest room to the Hot Spring. The Hotel replied Queen Cabin as opposed to King Cottage we stayed in 3 years ago. We were given Cabin #5. We're terribly disappointed to find the room was extremely inconvenient and was no way closer to the Hot Spring. We went back to the Front Reception & they were nice to upgrade us to the King Cottage. Restaurant seemed to have changed hands. Food was not so good as before, & presentation was sub par. Overall, an enjoyable stay.
Tommy
2 晚行程
10/10
真实旅客
2 晚家庭旅行
6/10
Staff were excellent but very understaffed. Staff members live on site and work around the clock in different resort type roles. Hot pools at the hotel don't open until 9am. Front desk doesn't open till 10. The area is amazing with lots of adventure. Hotel it self is a little dated but still has its charm. The hot pools were clean. King cabin was amazing and I would highly recommend it. No mini kitchen so plan accordingly.
Leslie
2 晚行程
10/10
Tsz
2 晚行程
10/10
Great little getaway. Didn’t realize our room had a bbq or would have packed differently, but the whole place had such a friendly relaxing vibe
Peter
2 晚行程
8/10
Denise
2 晚结伴旅行
8/10
Our accomadation inthe loft chalet was perfect for 3 ladies on a relaxation trip
Kitchen had everything we needed
Very comfortable beds
Stuart
2 晚结伴旅行
10/10
Billy
2 晚行程
8/10
Bridger
2 晚行程
10/10
The bidet and fireplace and privacy
Barbara
2 晚浪漫旅行
10/10
Staff were excellent
Terry
2 晚行程
8/10
Alexander
2 晚行程
10/10
Kerri
3 晚行程
10/10
CORINNE
4 晚行程
6/10
Way over priced for what you got ….: double bed was hard as a rock and pullout couch was un-sleepable…
WHAT EVER YOU DO… DO NOT BOOK MASSAGE…
Angela
2 晚浪漫旅行
10/10
Stephen
2 晚行程
8/10
Michele
2 晚行程
10/10
David
2 晚行程
4/10
Tanwoo
2 晚行程
8/10
Aalap
2 晚行程
6/10
My daughter got a sliver in her foot with socks on as soon as we arrived. Through our stay in our cabin we all got huge slivers in our feet. We informed the front desk and all they said was sorry to hear that. We left our housekeeping list on our door as everyone does and we did not receive the items we needed restocked. My husband had to go to the front desk to ask for our items and when they were brought to us the staff was very unfriendly. The amount of money you have to pay to stay at halcyon is crazy so the service should be top notch and I shouldn’t have to dig slivers out of my families feet while I am trying to have a relaxing weekend.
Amanda
2 晚家庭旅行
8/10
Went for Autumn getaway.
Resort was clean and quiet. We rented a cabin, perfect for 2 people. Hot spring were excellent.
We brought our own food for the most part and I was a bit disappointed to find that there was not a microwave in the room (the bar fridge had ample space) so it made warming up our premade meals difficult.
My wife was not impressed that they supplied “2-1 shampoo/conditioner” separate products, so bring your own if you have long hair.
Overall, a nice stay and I would definitely go back.
真实旅客
2 晚行程
8/10
The cabin was perfect, food was amazing, however there is no breakfast or lunch option in the restaurant anymore, just a cafe with muffins bagels etc until appetizers start at 3. Glad I brought food. We waited two hours for our dinner the one night, we watched others get seated after us and leave before we even got our food. We ordered burgers, nothing crazy. Server was not on it and if we didn’t ask we probably would have been forgotten.