We pay same price to do 3 bookings but the rooms are with different size which we think it is not acceptable. We did complain to the hotel and they said that it was the problem of hotel.com. I think Hotel.com should be careful when they do the bookings.
Vivian
2 晚结伴旅行
10/10
Convenience location for self driver. Clean and comfortable room. Beautiful lounges. Good breakfast & dinners.
Po Ling
10/10
Even though I have fully prepaid through hotel.com, the front desk still insisted to charge me again by credit card for accounting reasons as said. They promised that they would not be actually double charging but then what is the point of such action? That is the only hotel I booked through hotel.com with such unreasonable request. Would hotels.com please make sure that I will not be double charged for my two rooms?
Tung Choi
10/10
Amazing break. We went for a milestone birthday and they really helped with celebrations. The place and dtaff are amazing. Will go again
kerena
2 晚行程
10/10
Lovely lake views!
Jessie
2 晚行程
6/10
John
1 晚行程
10/10
Grant
1 晚行程
10/10
Craig
2 晚行程
8/10
The service needs improvement. We may be unlucky been served by a by a new employee ( I hope it was just a new employee or an untrained one). I ordered a drink a the bar and I actually explained to the lady how to do it - it was just an Apperoll spritz- nothing fancy). On the dinner , after we ordered, after 15 minutes, she came back asking us if we want to order something. The next morning, she forgot to bring me the breakfast ( after 30 minutes of waiting I informed another colleague and found out that it was “missed”). However have paid separate for the “drink and food service”.
Marcel
1 晚家庭旅行
8/10
Lovely hotel with beautiful view's and gardens. Staff couldn't do enough to make our stay wonderful. The food was excellent. I do like a good pillow and if I could criticise anything it would be that one thing. Wouldn't stop me staying again.
Elaine
1 晚家庭旅行
10/10
Beautiful location, comfortable and quiet
Mark
1 晚行程
4/10
Mehreen
3 晚行程
10/10
Mandy
1 晚行程
10/10
First time at Cragwood and it won't the last. The staff are all very friendly and the hotel is very clean, my room was spotless. One of the biggest selling points is there is a large car park, something hard to find at other hotels in The Lakes unless you pay double the room rate.
mike
2 晚行程
10/10
Lei
1 晚行程
10/10
The hotel and grounds are wonderful. Very pleasant and profesional staff. The stay was very relaxing. The hotel is now on my return to list, for sure.
Philip
1 晚行程
10/10
I really like the place.Room was very clean and nice decorated .Staff was very friendly. Peaceful hotel with a wonderful view.I would highly recommend this hotel
Sibel
1 晚行程
8/10
Lovely hotel, beautiful setting and helpful staff
Slightly dated room, and the breakfast wasn’t great. But it was worth the stay
Nikki
1 晚家庭旅行
10/10
Great hotel in prime location by the lake ,not far to ferry terminal and bus stop . Great friendly staff who are always happy to help .