Most of the experience was excellent. Conveniently located, just 50 mins from Narita Airport, very close to nice restaurants. The lady at front desk was extremely friendly and helpful and made some good recommendations. Surprised to see their service is outstanding that is unprecedented in other hotels. The check-in process was smooth even I used self-serve machine. The room is small but it's Tokyo - what do you expect ? But it comes with all the things you need to feel comfortable. The facilities are great. It is the cleanliness that needs working on - some stain was on my bed which the receptionist has changed that for me. Apart from this, I am happy with everything.