I liked the hotel except for their misleading and confusing statement about the pet clean fee $75 for up to a week. I ended up with booking just for one night with a poodle for $75 even there was not much to be cleaned after the stay. They could have made it $75 per night ...and I would consider other hotels.
Huiyong
Huiyong,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Siyu
Siyu,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Su
Su,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 10 日
Shih Hao
Shih Hao,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 2 日
Chenxin
Chenxin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 28 日
It's convenient to check in, The service attitude is also very good, and the environment is very comfortable and clean.but the sound insulation is not very good. I often hear the sound of sliding doors.
Shanbin
Shanbin,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 23 日
非常好
Beverly
Beverly,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2023 年 12 月 30 日
They charge $45 for valet parking, which is too much.
Crista
Crista,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 31 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
A repeat
Room was very comfortable for us and our daughter who slept on the pull out sofa. Breakfast was tasty. We would stay again.
Karen
Karen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
El-Amine
El-Amine,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Great customer service!
The manager Max went above and beyond to help. He was beyond kind and made sure we had a great stay!
Scott
Scott,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
DeMillio
DeMillio,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Good
xiao jiang
xiao jiang,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Jeffrey
Jeffrey,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Hanna
Hanna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Great hotel and staff
Friendly staff, clean rooms and convenient downtown location. The only downside was that we didn’t feel overly safe.
Charles
Charles,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
Andrew
Andrew,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Andrew
Andrew,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Jamie
Jamie,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 19 日
Filthy !
The hotel itself was great , the customer service was great but the rooms were awful . There was a headband and baby medicine left behind from previous guest behind the nightstand and under the bed , behind the nightstand was atleast an inch of dust . The plates were not clean at all , they still had food pieces on them . There was hair on the carpet in multiple places , I’ve stayed in many hotels and the mattress was the absolute worst .
Sydney
Sydney,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Warning
Booked a room that was stated wheelchair accessible bathroom on hotels.com, this was not the case at all when we arrived at the hotel. We managed to borrow a shower chair which was good. But not a comfortable stay for me as a wheelchair user. Nothing was done by the hotel to help this situation.
Our other big thing is that we booked the hotel in particular because it had a pool (for our two kids). The pool was closed for maintenance and opened an hour before checkout. We didn’t have time to use it. No information about this long closure until we arrived at the hotel.
Breakfast included but it lacked in quality and taste. Nobody in the family liked it.
Not enough towels in the room even though it was booked for a family of four. We had to get those ourselves.
Expensive parking. We were informed it was going to be $ 52 but it turned out to be $ 62. I guess it’s because the our car is oversized. Still faulty information though.
If all this is Hyatt we won’t be staying again. We put time into making an informed decision and are very disappointed about the outcome, the hotel isn’t cheap either. There are plenty of hotels, especially in a larger city.
Anna
Anna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Lovely hotel. Friendly and helpful staff. Wish they offered self parking options instead of only valet.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Great service in an older property.
The staff was absolutely amazing. Their friendliness and readiness to help was very evident. Breakfast was delicious. Parking was not easy but it was manageable. Only real complaint I have is that the sofa beds are a nightmare. You could feel every spring in the mattress. There is also a urine-like smell in the elevator landing as you enter the fifth floor. It may be time to renovate the property. But like I said, the staff really made the trip memorable.