Hotel is in a great location, just far enough from the bustle of touristy Florence, but everything was in easy reach.
The spa was a nice bonus.
We had to ask to move room. The first room has a very strong drain smell and the roller blind was broken (in the down position) so we had no light. Not great for a 3 night stay. Asked to be moved, said they would send maintenance. Asked again the following morning, they said they would send maintenance. When we came back the blind still broken so the new reception team immediately moved us. Totally different style of room, smaller, but big windows on to the garden and everything worked.
Also, the breakfast was pretty basic for a 4-star hotel. Cheap ingredients and not a very big selection. However, we did enjoy our stay in Florence