2/10 很差
2025 年 4 月 21 日
Worst Hotel Experience – A Complete Disgrace
This place has no business calling itself a hotel. Our stay at The Schooner was a complete disgrace. On the plus side—no paranormal activity (Thank God!!).
At check-in, they gave us a key for a room that needed a card. Reception isn’t 24 hrs, and they forgot to give us the entrance code—we had to go back and ask or risk being locked out. Basic competence? Missing.
Worse, the Bangladeshi receptionist was bullying his Indian colleague in front of us. Unprofessional and deeply uncomfortable.
The room had poor heating, and the bathroom had no heating or hot water. The freezing bathroom and no hot water meant no shower that night. Next morning we were told their ancient plumbing required taps to be run for sometime before hot water comes - We ran the tap for 10–15 minutes (not joking !!) . Two calls and a waste of water later, we finally got hot water.
Then the drain clogged mid-shower. My husband had to wash his legs whiles standing outside the tub. Maintenance “fixed” it by unscrewing the cap—since the opening mechanism was broken.
The mattress was awful—we didn’t sleep a wink. So: cold room, freezing bathroom, no hot water, no sleep.
To top it all off, we were promised free luggage storage when we checked in but at checkout they refused. Asked us to extend our room and keep luggage there. Shameless, greedy, and beyond unprofessional.
I requested a refund. No response. Even locals call this place a disgrace. That says it all.
Avoid The Schooner like the plague.
Pankaj
Pankaj，1 晚行程
Hotels.com真实住客点评
